Claims Customer Service Representative **Job Number**

: 188629 Join one of FORTUNEs 100 Best Companies to Work For!

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressives call center team. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. Well provide paid training along with continued coaching, so youll feel confident serving our customers. This is a remote position.

**Job opportunities**

* **Claims Representatives** care for customers recently in accidents by demonstrating empathy while setting up new claim reports; youll also offer customers additional products

* **Inbound Sales Representatives** share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)

**Must-have qualifications**

* Two years of post-secondary education or higher

* Instead of the above, two years of relevant work experience

Bilingual positions are also available; must be fluent in Spanish (speak and read)

**Training starts:** ****April and May 2022****

**Permanent schedule:** 4 full-time available options based on business need and availability

* Sunday through Wednesday 12:00PM - 11:00PM EDT

* Sunday through Thursday 1:00PM- 10:00PM EDT

* Mon, Tues, Wed, Fri, and Sat 1:00PM- 10:00PM ET

* Mon, Tues, Fri, and Sat 12:00PM- 11:00PM ET

**Work from home office requirements:**

* Designated workspace free from noise and other distractions

* Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

* Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)

* All Progressive hardware you receive needs to be connected to a surge protector

* High-speed internet access is at your expense unless otherwise required by law

**Compensation**

* $16.85-$19.65/hour

* Gainshare bonus up to 16% of your eligible earnings based on company performance

* An additional 10% when you work evening or weekend hours

**Benefits**

* 401(k) with dollar-for-dollar company match up to 6%

* Medical, dental & vision, including free preventative care

* Wellness & mental health programs

* Health care flexible spending accounts, health savings accounts, & life insurance

* Paid time off

* Paid & unpaid sick leave where applicable, as well as short & long-term disability

* Parental & family leave; military leave & pay

* Diverse, inclusive & welcoming culture with Employee Resource Groups

* Career development & tuition assistance

* Onsite gym & healthcare at large locations

Equal Opportunity Employer

**Primary Location**

: United States-Ohio-Columbus