Job description
Position SummaryIn this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single on-site work location. Candidates must be flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.Essential responsibilities and activities include but are not limited to:* Manage physical security system support to meet service level agreements.* Analyze physical security system performance and recommend improvements.* Resolve complex system issues for physical security systems and networks.* Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.* Communicate with customers, manufacturers, vendors, and technical specialists.* Train system users and other system support personnel.* Analyze and modify preventive maintenance checklists for system changes.* Troubleshoot system performance issues and implement corrective actions.* Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.* Organize and prepare detailed documentation of system performance, including service request records and analysis.* Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.* Perform all duties with minimal direct supervision.Position / Candidate Requirements* Please note that in pursuant to a government contract, this specific position requires U.S. Citizenship and an active Secret Clearance or above.* Education: Computer Science, Engineering Degree or a Related Technical Discipline* 0-2 Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity* 4-6 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity* 6-8 Years of Experience with a High School DiplomaRequired Progressive Experience:* Requires system administrator experience in performing triage on system problems, resolving the system. problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.* Requires reliable attendance at customer site during work hours required by customer.* Requires the ability to work flexible shifts that may include occasional nights, weekends and holidays* Requires a Security + Certification* Have reliable transportation for purposes of getting to and from work.Desired / Advantageous Qualifications* Certification\Experience in CCure 9000 Access Control System desired.* CASP certification* Certification\Experience in AMAG Access Control System desired.* Certification\Experience in BOSCH BVMS desired.* Experience Building/Executing/Managing Ad-Hoc reports to SSRS Which Leverages Microsoft SQL* Experience programming/administrating Access Control Systems of any type desired.* Experience with installation, troubleshooting, and testing of security electronics equipment desired.* Requires an understanding of Windows patching and vulnerability remediation.* Requires a basic knowledge of Windows active directory hierarchy and implementation.Abilities* Exposure to computer screens for an extended period of time.* Sitting for extended periods of time.* Reach by extending hands or arms in any direction.* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.* Listen to and understand information and ideas presented through spoken words and sentences.* Communicate information and ideas in speaking so others will understand.* Read and understand information and ideas presented in writing.* Apply general rules to specific problems to produce answers that make sense.* Identify and understand the speech of another person.#rg