Veterinary Practice Manager, Parker & Ace, Washington, DC
Parker & Ace -
N/A
Washington, DC,
US
N/A
Veterinary Practice Manager
Date Posted: 2024-04-25
Job description
Practice Manager
At Parker & Ace, we're excited to offer a unique blend of the friendly and personal touch of a neighborhood vet with cutting-edge technology and design. Our membership-based practice allows us to provide exceptional primary care through personalized in-clinic, virtual, or hybrid experiences.
Are you a passionate and dedicated leader who is looking to join a premier animal care company? Parker & Ace is seeking a talented Practice Manager to support our rock star clinic team of veterinarians, technicians, and coordinators. You will play a crucial role in the growth and success of our business, in close partnership with the corporate team.
Who You Are:
A natural motivator. You have a knack for getting people on board.
An excellent communicator with the ability to speak and relate to different personalities.
You have a can-do / get-it-done attitude and don't mind rolling up your sleeves.
A talented problem solver. You can figure things out on the fly and also identify long-term solutions.
You are self-motivated and work well independently.
You stay calm under pressure and are able to quickly de-escalate situations.
You have experience working in the veterinary field.
You love dogs and cats!
What You'll Do:
Foster a culture of teamwork, positivity, and resilience.
Manage our talented team of technicians, assistants, and coordinators. This includes but not limited to biweekly payroll, weekly 1:1's, quarterly reviews, team meetings, etc.
Manage the clinic's P&L and revenue, identifying opportunities to increase top line, lower operating costs, and improve team efficiencies.
Build and adjust the clinic schedule, unlocking efficiencies where possible.
Oversee inventory process, including weekly ordering and monthly reconciliation. You'll work closely with our vendor partners on ensuring we get the best pricing and are taking advantage of promotions.
Facilities management. From our janitorial partner to our local handyman, you know who to call and how to solve any issues that may arise regarding our physical space.
Plan monthly events with the team to foster relationship building and teamwork.
Partner closely with the Lead Veterinarian on ways to improve processes and workflows in the clinic.
Serve as the liaison between the corporate and clinic teams. This could include implementing a new initiative with the clinic team, or raising concerns up to the corporate team.
Oversee customer experience at the clinic, keeping close tabs on reviews and NPS scores, as well as handling client escalations.
Partner closely with Marketing by helping put on local events, post on social media, etc.
Partner closely with HR on building out a robust CE program for our staff.
Reports to the Head of Operations.
What you'll get
Competitive salary
401(k) plus 4% company match
Opportunity for Equity Ownership
Health, dental, and vision insurance with options that are 100% employer paid
One Medical and Teladoc (24/7 virtual care) memberships
Generous paid time off and paid company holidays
Paid parental leave
Wellness stipend
Free Membership to Parker & Ace with discounted veterinary care for your fur babies
Opportunity for professional growth and to influence an early-stage startup