Why You Want To Work Here:

This opening is a great opportunity to directly help expand a national nonprofit organization by working with members and internal teams. In this role you will provide day-to-day membership, customer service, and administrative support to the department with ample room for growth and career development.

Responsibilities of the Nonprofit Administrative Assistant:

• Maintain accurate contact information for members and prospects in the database
• Coordinate and provide administrative management for all scheduling and activities in the department
• Manage all communications (including setting up meetings and conference calls)
• Process invoices
• Coordinating outside speakers, tours, transportation, reservations, budget management, and post-meeting statistical analysis and meeting follow-up.
• Serve as a point of contact and respond to, track, and manage inbound membership inquiries via telephone and email regarding membership, events, and other related inquiries.
• Prepare and distribute meeting minutes from weekly membership meetings.
• Utilize organizational databases to oversee online membership directory to include entering and updating new information and ensuring accuracy of data at all times
• Assist with managing and updating Member Services web pages
• Assist with the overall management of daily operations for the Member Services department and coordination with all departments, as necessary
• Assist with daily publication review of member promotions, retirements etc.

Qualifications of the Nonprofit Administrative Assistant:

• Over three years of relevant job experience
• Experience working in a membership department within nonprofit membership association preferred
• Meeting coordination skills (required)
• Excellent working knowledge of Microsoft Office 365 products, including expertise in Excel, PowerPoint, Word, Outlook, and Adobe
• Clear understanding and use of database software to process and maintain information
• Expert level written and verbal communication skills and team orientation
• Excellent people skills
• Strong grammar and proofreading skills with a strict attention to detail
• Professional, friendly demeanor, and appearance in person and on the phone
• Strong customer service skills and the ability to remain calm under pressure
• Ability to maintain confidential or sensitive information and utilize discretion