Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client s corporate real estate goals and objectives.

Major Responsibilities:

• Work with Regional Manager to oversee the delivery of maintenance and repair services.

• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

• Interface with occupants of selected properties.

• 24/7 emergency call support and site attendance is required

• Follow established escalation procedures and incident reporting procedures

• Support work order management for in house staff and vendors as necessary.

• Meet or exceed site Key Performance Indicators (KPI s); assist with monitoring Service Level Agreements (SLA s) monthly to identify potential challenges and plan corrective actions accordingly

• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations

• Assist in the development and management of operating and capital budgets.

• Support the Regional Manager in the implementation of short and long-term projects for the client.

• Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.

• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.

• Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).

• Insure compliance with Jones Lang LaSalle minimum audit standards.

• Assist in the development and management of the detailed, zero-based annual operating budgets for each building in your territory.

• Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.

• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.

• Manage the maintenance of existing contracts.

• Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.

• Support IFM team to collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

Sound like you? To apply you need to be:

• The top 3-5 specific knowledge, skills and abilities (KSAs) required for job performance from job analysis and/or performance management program.

• Bachelor s degree

• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant

• Excellent customer, computer, managerial, verbal and written communication skills

• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

• Basic knowledge of building systems (mechanical and electrical systems).

• Computer proficiency