**Technology Support Specialist III**

ID 2021-505-324 # of Openings 1 Job Locations Hampton Roads, VA Category Customer Service/Support **More information about this job:**

**Overview:**

Mechdyne is one of the world's leading providers of innovative audio, visual, and information technologies. We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training. To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software and consulting.

Our systems and technology support client efficiency, collaboration, and interaction. This position requires robust attention to detail and unwavering customer service while ensuring that up-time and functionality of the installed technology are not affected. The chosen candidate will be located at our client's facility. Also, they will be responsible for supporting advanced collaboration systems for industry professionals who rely on this equipment to make business decisions. Mechdyne is looking for audio/visual (A/V) and information technology (IT) professionals who are interested in driving and supporting client success.

**Responsibilities:**

* Work with cutting-edge technology, including video conferencing, audio conferencing, computing equipment, streaming video, meeting space control systems, and facilities integration

* Test and evaluate new technology and methods of implementation, for everyday and new-to-market devices

* Work hand-in-hand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about down-time and functionality

* Support end-users in utilizing audio-visual technology to share ideas and collaborate with their fellow teammates

* Assist with project management activities such as overseeing small integration projects

* Grow professionally through ongoing training, certification programs, and continued learning

* Enjoy variety in your work, which includes elements of customer service and interaction, equipment setup, trouble shooting, and repair

* Provide regular tracking and reporting in the issue resolution software system

* Some travel is expected which could be multi-day travel within the United States

**Qualifications:**

* Ability to obtain Government clearance within one year of start date

* Has 5+ years of audio-visual support experience

* Hands-on experience in audio-visual hardware troubleshooting

* Experience in video conferencing systems - troubleshooting, maintaining and installing

* Experience with ticketing and issue tracking

* Solid and demonstrable experience and skill in building client relationships

* Excellent customer-facing skills

* Experience in supporting conference room meetings and end-users

* Has the ability to develop and present teaching material for end-users who require training

* Ability to work during the week, plus occasional nights and weekends

*Additional experience with the following would also be desirable:*

* Experience/Certification or willingness to learn:

+ Crestron / Extron / AMX Control system

+ Bi-Amp Audio System

+ Evertz Distribution Systems

+ ThinkLogical Distribution Systems

+ Cisco Call Manager and Collaboration Endpoints

* Familiarity with Extron equipment

* Visio experience

* Audio system installation and calibration

* Remote troubleshooting experience

* Audio-visual system integration/installation experience

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives. Our selection process includes personality and aptitude assessments to help ensure top candidates are added to our team.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States. This is not a position for which non-US work visa sponsorship will be provided.