Production Analyst - Client Services, DATALAB USA, Germantown, MD
DATALAB USA -
Germantown, MD,
US
Production Analyst - Client Services
Date Posted: 2024-04-20
Job description
DataLab USA is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
DataLab's Client Services Team is at the core of delivering value creation for our clients. Our team's problem solving, project management and direct marketing skills translate into positive ROI and success for our clients.
Production Analyst is an entry level position in the client services department. The primary responsibilities are to act as a liaison between the internal DataLab USA client team and other internal departments, including analytics and marketing technology. This role provides essential support to DataLab for campaign database marketing services. This role is a gateway to either Client Services or Marketing Technology career paths.
Primary Responsibilities
Act as primary coordination point for all incoming client assets and documentation
Coordinate campaign production schedules internally
Create client documentation including client requests, JIRA request and additional client specific information
Track and document client requests to ensure they are being resolved in a timely manner
Answer client requests that are standard, scripted
Monitor quality control for assigned, automated tasks
Coordinate non-campaign processing tasks
File management and usage
Ability to learn and use 3rd party software and proprietary software
Ability to learn basic SQL skills
Document notes and follow ups for client calls
Support client billing and usage reporting
Creation and tracking of task lists and status reports
Responsibility Details
Coordinate between departments
Know when client files are expected; notify team members if they do not come in
Know when the client approvals are due and keep team members updated
Responsible for the movement of files and assets from FTP sites and/or emails to appropriate folders and notify appropriate team members
Take notes on all client calls and create meeting notes with follow up and action items
Be able to use FTP, MoveIT, JIRA and navigate through Wiki
Know all client file inputs for a campaign, understand which would be critical for campaign processing and how the fields within each file are used in the campaign and results reporting
Requirements
Bachelor's degree required, preferably in Marketing or STEM field
Familiar with Microsoft Outlook, Word and Excel
Strong attention to detail, clear communication skills (written and verbal)
Strong interpersonal skills and ability to deal effectively in a team environment
Direct Marketing experience or knowledge a plus
**No Sponsorship offered for this position**
DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Privacy Policy - DataLab USA | Targeting Better Results
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
DataLab's Client Services Team is at the core of delivering value creation for our clients. Our team's problem solving, project management and direct marketing skills translate into positive ROI and success for our clients.
Production Analyst is an entry level position in the client services department. The primary responsibilities are to act as a liaison between the internal DataLab USA client team and other internal departments, including analytics and marketing technology. This role provides essential support to DataLab for campaign database marketing services. This role is a gateway to either Client Services or Marketing Technology career paths.
Primary Responsibilities
Act as primary coordination point for all incoming client assets and documentation
Coordinate campaign production schedules internally
Create client documentation including client requests, JIRA request and additional client specific information
Track and document client requests to ensure they are being resolved in a timely manner
Answer client requests that are standard, scripted
Monitor quality control for assigned, automated tasks
Coordinate non-campaign processing tasks
File management and usage
Ability to learn and use 3rd party software and proprietary software
Ability to learn basic SQL skills
Document notes and follow ups for client calls
Support client billing and usage reporting
Creation and tracking of task lists and status reports
Responsibility Details
Coordinate between departments
Know when client files are expected; notify team members if they do not come in
Know when the client approvals are due and keep team members updated
Responsible for the movement of files and assets from FTP sites and/or emails to appropriate folders and notify appropriate team members
Take notes on all client calls and create meeting notes with follow up and action items
Be able to use FTP, MoveIT, JIRA and navigate through Wiki
Know all client file inputs for a campaign, understand which would be critical for campaign processing and how the fields within each file are used in the campaign and results reporting
Requirements
Bachelor's degree required, preferably in Marketing or STEM field
Familiar with Microsoft Outlook, Word and Excel
Strong attention to detail, clear communication skills (written and verbal)
Strong interpersonal skills and ability to deal effectively in a team environment
Direct Marketing experience or knowledge a plus
**No Sponsorship offered for this position**
DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Privacy Policy - DataLab USA | Targeting Better Results