**IT Support Specialist**

Status: **Full Time** Location: **Ohio** Team: **Information Technology** Posted: **2/25/2021** **About the Job**

**Job Description**

We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

**IT Support Duties and Responsibilities**

* Installs, diagnoses, and resolves Level 1 problems for hardware, peripherals, and software systems.

* Escalates complex issues to different IT Teams, as necessary.

* Manage & maintain IT asset inventory and software licensing.

* Walk colleagues or clients through steps to help them resolve their technical problems.

* Maintain procedures and reports that provide technical support to the entire organization.

* Analyze records and logs to spot underlying trends and potential issues.

* Support the implementation of new solutions or applications.

* Establish accounts for new users and assist with password or login problems.

* Maintains WMS; including configuring, installing, and troubleshooting malfunctions.

* Be the SME for all technical-related functions

* Follows-up on open tickets, unresolved tickets, scheduled hardware and software upgrades, systems level problems

**Qualifications**

**IT Support Requirements and Qualifications**

* Associates or bachelors degree in computer science or a related field.

* 3-5 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services

* Certifications are preferred, but not required.

* Working knowledge and expertise with a variety of software, hardware, and applications.

* Willingness to solve complicated problems and see projects through to completion.

* Analytical skills to study problems and records and identify solutions.

* Team-oriented attitude to help other colleagues and departments with technical problems.

* Strong interpersonal communication and relationship-building skills.

* Ability to manage time and effectively prioritize numerous projects at one time.

* Proficient abilities in Active Directory, Group Policy, DNS, Networking

* Knowledge of Windows OS installation, configuration, troubleshooting, and maintenance

* Experience with Android OS configuration, troubleshooting, and maintenance

* Experience with Office 365, Exchange, Office Suite Applications

* Experience with Thermal Printers