Great vacancy Level 3 Support Technician / Service Desk Lead hiring now

Great vacancy Level 3 Support Technician / Service Desk Lead hiring now

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Job Details: Level 3 Support Technician / Service Desk Lead

Full details of the job.Vacancy Name

Level 3 Support Technician / Service Desk Lead

Vacancy No

VN146

Employment Type

Full Time

Security Clearance Required

Negative Vetting 1

Location of Role

ACT; WA

Job Details

Are you passionate about providing exceptional technical support and solving complex ICT challenges? Do you want to contribute to a company that is focused on supporting and protecting Australia s National Interests. If so, we have the perfect opportunity for you to jump into and use your skills to make a real difference.

Established in 2012, Omni Executive is a 100% Australian-owned enterprise which supports Australian Government, Defence and Private Sector clients. Omni is a company built on integrity; its strengths are its people and culture.The diverse, collective experience of our team of 400+ personnel draw from a wealth of experience including in intelligence, special operations, law enforcement, emergency services, engineering, and aviation. We pride ourselves on our integrity, excellence and innovation which ensures tailored delivery to our valued clients and creates long-term partnerships in the areas we operate.Omni s values are critical to the services that we provide and define us as an organisation. Our creative ideas and innovation ensure that we deliver a service to the highest levels. Omni s values are:RespectTrustAgilityHumilityDUTY PROFILE

As a level 3 Support Technician in our ICT team, you will troubleshoot and resolve complex issues across workstation, server, cloud, networking, and security infrastructure, and act as an escalation point and overflow resource for level 1 and 2 support staff. In addition, and where possible, you will be required to support our Project team as a technical consultant with tasks aligned with your skillset.

KEY ACCOUNTABILITIES

The Level 3 Support Technician | Service Desk Lead (Corporate) is responsible for the provision of ICT Helpdesk services and project tasks to Omni. They will:

Perform both on-site and remote troubleshooting and Service Request response for software applications and hardware systems, in accordance with ITIL Service Operation processesPerform systems support, maintenance, and performance monitoring for our ecosystem / network and devices and address alerts, patching, and system/device updates where applicable.Act as a point of escalation for our ICT support team and provide guidance, mentoring and training where possible.Act as a point of escalation for high-priority incidents and/or urgent issues and requests.Assist the project team on an ad-hoc basis for more in-depth and time-consuming tasks and assists with solution design/discovery based on your knowledge and skillset.Establish a rapport with stakeholders and manage a working relationship in a professional manner.Be willing and available to perform out-of-hours troubleshooting and updates for our environments when work is unable to be performed during business hours.Technical advice including ICT Security of informationManagement of the Omni ICT HelpdeskAdministrative tasks as it relates to ICTDeploy, monitor, maintain, upgrade and support all client ICT systems, infrastructure, hardware and softwareMentor and support other ICT support staffProven knowledge of technical and information/communication systems such as Azure and exchange.Manage assets and inventory of devices and all hardwareCoordinate domain managementVoice services management including handsets, mobile devices, VOIP servicesOUR IDEAL CANDIDATEThe ideal Level 3 ICT support technician is a dynamic and passionate individual who possesses a deep understanding of technology coupled with excellent communication skills. They have a keen eye for detail, ensuring precise and efficient troubleshooting of hardware and software issues. With strong integrity and a commitment to confidentiality, they handle sensitive information with utmost professionalism. Highly organised and adept at multitasking, they thrive in fast-paced environments, managing multiple tasks and projects effortlessly. Their dedication to continuous learning and growth drives them to stay up-to-date with industry trends and pursue further qualifications. As a collaborative team player, they excel in building positive relationships and delivering exceptional support to meet the organisation's ICT needs.

QUALIFICATIONS AND TECHNICAL SKILLS

Essential Qualifications

Recognised qualification in an IT related disciplineExperience working with Dell hardware, both server and workstation.Excellent troubleshooting & documentation skills.Excellent organisational skills.Office 365 / Email / Outlook / Desktop style application and support needs.Strong exposure and knowledge of Microsoft products such as Active Directory, Exchange, Office 365 and other business applications - including migrations.Good knowledge of Microsoft Server and MDM environments administration / configuration of Azure / Intune / SBSGood cyber security knowledge - including policy creations and risk mitigation processes.Excellent knowledge of networking - troubleshooting and understanding (VLAN, Firewalls, Routing).Ability to provide effective verbal and written communication to a range of stakeholdersAbility to demonstrate good time managementAbility to work effectively under minimal supervision and within a team environmentSound values with high integrityMinimum 2-5 years work experience in a similar business capacityAbility to Obtain and Maintain a minimum Negative Vetting 1 Australian Government security clearanceProficient in the understanding of technology systems including Windows OS, Office 365

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