Store Manager - Woodbridge Advert reference: click_002939 Advert status: Online Apply by: 18 May 2021 **Location:** Kempton Park ****Introduction****

****Job description****

**Job Purpose:**

* To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

**Job Objectives:**

* To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.

* To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.

* To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.

* To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.

* To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.

* To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

* To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.

* To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DCs) to ensure business objectives are achieved and opportunities are maximised.

* To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.

* To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.

* To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

* To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values.

****Minimum requirements****

**Education and Experience Requirements:**

* Essential: Grade 12 (Maths 50% and English 50%)

* Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)

* Minimum 2 years experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme

* Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

**Job Knowledge and Skills Required:**

* Sound understanding and application of financial management principles

* Strong retail/FMCG background and understanding of merchandising and promotions principles

* Knowledge of stock, cost, risk and compliance management procedures

* Knowledge of Customer service excellence

* Knowledge of labour legislation and IR practices

* Knowledge of competency based interviewing

* Sound managerial skills

* Results and target driven

* Planning and organising skills

* Problem-solving skills

* Strong customer orientation

* Good communication skills

* Computer literacy

* Strong financial acumen

**Essential Competencies**

* Leading and Supervising

* Planning and Organising

* Delivering Results and Meeting Customer Expectations

* Entrepreneurial and Commercial Thinking

* Deciding and Initiating Action

* Working with people

* Analysing

* Coping with Pressures and Setbacks

**Kindly note only applicants who meet the minimum requirements will be contacted.**

**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.**