Hotel Front Desk Attendant, Residence Inn Downtown Inner Harbor, Baltimore, MD
Residence Inn Downtown Inner Harbor -
Baltimore, MD,
US
Hotel Front Desk Attendant
Date Posted: 2024-05-16
Job description
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Communicate with housekeeping to make sure guest rooms are ready
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
High school diploma, GED, or equivalent
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Communicate with housekeeping to make sure guest rooms are ready
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
High school diploma, GED, or equivalent