Help Desk Technician II

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician III joining our team to support AFCENT in the AOR.

HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

WHAT YOU'LL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science
Required Experience: 3+ years of related experience
Required Technical Skills:

Experience in analyzing and troubleshooting military networks include:
Microsoft Enterprise Server 2008/2012 or later version
Microsoft Windows Operating Systems
Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)
Microsoft Active Directory 2008/2012 or later version
Network Server Backup
DHCP, DNS, WINS, and Domain Controllers
Site specific equipment listed in the task order
Security Clearance Level: SECRET
Required Skills and Abilities:

Plus experience in:
Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.
Software installation, maintenance, and sustainment.
Customer Service and remote support
Location: On Customer Site US Citizenship Required - SECRET

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#DefenseOCONUS

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13. Help Desk Technician II

CERTIFICATIONS:

Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
Security+
Microsoft Certified Solutions Associate (MCSA) - Server or equivalent
Cisco Certified Network Associate (CCNA)

GENERAL EXPERIENCE:

Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business' user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.

SPECIALIZED EXPERIENCE:

Experience in analyzing and troubleshooting military networks include:
Microsoft Enterprise Server 2008/2012 or later version
Microsoft Windows Operating Systems
Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)
Microsoft Active Directory 2008/2012 or later version
Network Server Backup
DHCP, DNS, WINS, and Domain Controllers
Site specific equipment listed in the task order

Plus experience in:
Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.
Software installation, maintenance, and sustainment.
Customer Service and remote support

Work Requirements

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Years of Experience
1 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $24.16 - $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.