This management role is a great opportunity for a person who has worked as a senior shift lead or assistant manager and looking to take on a full manager role. We're seeking someone with positive energy and able to add and guide a diverse team in a high performing cafe.

At Tropical Smoothie Caf , we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our employees are the most important ingredient in Tropical Smoothie Cafe's success and are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

As a member of our leadership team, it will be expected that you are able to:

• Provide support for the General Manager and Franchise Owners.
• Work to exceed customer expectations
• Foster a culture of teamwork
• Develop staff member's abilities and competencies
• Meet and exceed the financial objectives established for their assigned location

• Learn and apply all franchise policies and ensure the store is following the policies
• Learn and apply all franchise procedures for making smoothies and food, and work on the line when necessary
• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching
• Handle difficult customer situations professionally
• Handle any customer complaints/concerns
• Respond to customer inquiries on a timely basis occasionally
• Ensure all products meet Tropical Smoothie quality standards
• Schedule and Supervise all employees
• Daily financial reporting to Tropical Smoothie franchise owners
• Daily bank deposits, as needed
• Order food and supplies, as needed
• Schedule equipment maintenance, as needed
• Oversee all catering orders, as needed
• Assist in communicating to cafe employees and enforcing all store policies, standards, and practices
• Work with the Franchise Owner to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
• Demonstrate safety consciousness and promote store safety.
• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

• Minimum of 2 years of managerial experience in the restaurant or fast-casual field (desired)
• Experience recruiting, hiring, training & developing employees (desired)
• Experience in growing sales & providing excellent customer service
• Demonstrated ability to drive operational excellence in both front of the house & back of the house
• Experience managing cost of goods & labor (desired)
• Strong skills in understanding P&L reports & budgets (desired)
• Basic computer skills, including Microsoft Word, Excel and Powerpoint
• Effective verbal & written communication skills
• ServSafe Certification (desired)