Account Manager (HVAC), Collinwood Technology Partners, Westerville, OH
Collinwood Technology Partners -
Westerville, OH,
US
Account Manager (HVAC)
Date Posted: 2024-05-20
Job description
Collinwood is assisting our client, a respected and trusted sensor manufacturing company in their efforts to hire an Account Manager (HVAC) to work remotely in the United States.
Position Summary
The Account Manager is responsible for building strong relationships with existing and new clients, understanding their needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for clients, addressing their concerns, and collaborating with internal teams to achieve client goals and drive revenue growth. This highly visible role collaborates with internal and external engineering decision-makers on existing and new product development to meet company sales objectives.
What You Will Be Doing:
Client Growth and Value Expansion:
Position Summary
The Account Manager is responsible for building strong relationships with existing and new clients, understanding their needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for clients, addressing their concerns, and collaborating with internal teams to achieve client goals and drive revenue growth. This highly visible role collaborates with internal and external engineering decision-makers on existing and new product development to meet company sales objectives.
What You Will Be Doing:
Client Growth and Value Expansion:
- Identify opportunities for expanding services and solutions within existing customers.
- Generate leads and develop new accounts within targeted markets.
- Educate clients on product features, benefits to enhance the value clients receive from offerings.
- Identifying opportunities for upselling, cross-selling, and account expansion to achieve or exceed annual quota.
- Understand client needs, objectives, and challenges. Act as the main point of contact and address any concerns or issues raised by clients, working towards resolutions.
- Maintain clear and open lines of communication between sales, marketing, product management and support teams to ensure client needs are met.
- Manage contract renewals and negotiations, ensuring timely and smooth processes.
- Bachelor's degree in Engineering, Business, Marketing, or a related field (Master's preferred).
- Experience in account management, sales, or a related role.
- Strong interpersonal and communication skills.
- Customer-focused mindset and dedication to client satisfaction.
- Problem-solving, business analysis and negotiation abilities.
- Ability to work collaboratively in a cross-functional environment.
- Familiarity with CRM software and account management tools.
- Strong organizational skills and attention to detail.
- Industry knowledge and understanding of market trends.