**CUSTOMER SERVICE TEAM MEMBER**

**Sports Facilities Management, LLC- Highlands Sports Complex**

*LOCATION: Triadelphia, WV*

**DEPARTMENT: OPERATIONS**

**REPORTS TO: GENERAL MANAGER**

**STATUS: PART-TIME (NON-EXEMPT)**

**ABOUT THE COMPANY:**

The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism & recreation master planning, program planning, and feasibility through professional facility management services. Our 30+ managed venues and 1500+ team members, represented by the SF Network, welcome more than 25 million guest visits and produce over $250 million in economic impact each year.

SFC was awarded national and regional recognition as a Top Workplace by Tampa Bay Business Journal in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Highlands Sports Complex, located in Wheeling, WV, is the Mid-Atlantic's newest destination for all things sports, recreation, and entertainment. With 200,000 square feet of playable space, a play climb, a fitness center, and an adventure course, The Highlands Sports Complex is the most exciting recreation destination for athletes and families in West Virginia and beyond. Highlands Sports Complex is a member of the , the nation's largest and fastest-growing network of sports facilities, and is operated by the industry-leader in outsourced operations, Sports Facilities Management. To learn more, visit highlandssports.com.

The facility will provide an atmosphere of community to sports clubs, event organizers, and participants and will focus on five principle offerings:

* Sports training programs, clinics, and camps

* Sports performance training

* Youth and adult leagues, tournaments, and events

* Fun, affordable, family entertainment and food & beverage

* Facility rental for corporate meetings and social gathering events

**POSITION SUMMARY**

The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.

**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**

* Interacting and assisting guests as needed

* Assist with events from set up to take down

* Perform various tasks related to scheduled work area

* Operate and balance a cash drawer

* Resolve all guest concerns and complaints and/or direct to appropriate Manager

* Complete special projects, daily assignments and other duties as directed by management

**MINIMUM QUALIFICATIONS:**

* Flexible work schedule (e.g., **Week** **Days, Week Nights, Weekends, Holidays and long hours** ) and regular attendance necessary

* Must have reliable transportation

* Excellent communication skills, both verbal and written

* Ability to maintain focus in a high-volume, fast-paced environment

* Must have excellent computer skills and able to learn facility software

* Must have excellent guest service skills

* Must be detail-oriented and have outstanding organizational skills

* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members

* Must work well with others

* Must take personal initiative for the betterment of the team and venue

* Commitment to the safety and well-being of others

**WORKING CONDITIONS AND PHYSICAL DEMANDS**

* Must be able to lift 30 pounds waist high

* May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend

* Will be required to operate a computer and register

* Facility has intermittent noise

**PREFERRED**

* Have a basic understanding of sports

* Have a basic understanding of working with large amounts of money and being able to balance the register after each shift.

* **Age 18 or older**