At GENETWORx Laboratory, we improve the health and wellness of lives around the world through dedicated research, experienced scientists, 21-st century technology, and in-depth diagnostics. Healthcare is personal and as such, the future needs to be, too. By intersecting genetic testing with personalized medicine and pharmacogenomics, were positioning our patients and empowering physicians with more precise, individualized, effective results.

As a leader in precision COVID-19 testing, GENETWORx provides unparalleled support, results, and clarity during these uncertain times. GENETWORx has armed healthcare providers, employers and universities with rapid and accurate COVID-19 diagnostic and antibody testing which is essential for reopening businesses and communities.

** Summary**

The Billing Team Leader is responsible for communicating company goals, ensuring compliance with standards, and deadlines to the team. The Billing Team Leader also provides guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.

** Responsibilities**

* Conducts training of team members to maximize their potential while aligning strengths and skill sets with job requirements.

* Empowers team members with skills to improve their confidence, knowledge, and communication skills.

* Develops strategies to promote team member adherence to company regulations and performance goals.

* Conducts team meetings to update members on best practices and continuing expectations.

* Provides quality customer service including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

* Manages unbilled claims; research and resolve issues as appropriate, and manages credit and adjustment reports.

* Navigates through 3rd party payer rules and regulations.

* Maintains current knowledge of payer regulations.

* Assists with maintaining accounts receivable days within designated goals.

* Performs the correct revenue cycle process (i.e. billing or payment posting functions) to adjudicate claim within payers timely filing guidelines.

* Coordinates activity with internal and external customers and serves as primary contact person for issues relating to revenue cycle.

** Qualifications**

* 2+ years of experience in a position meeting and communicating with the public

* 2+ years of billing, payment posting, or A/R experience in a healthcare setting.

* Motivational skills and the ability to develop, implement, and assess performance metrics

* Experience analyzing company needs, employee development, and goal setting.

* Instructional experience in a group business setting preferred.

* Strong understanding of goals and standards for customer service.

Compensation: TBD