**Customer Care & Construction Secretary**
At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. In addition to this we are committed to being a more inclusive employer and invite applications from a variety of backgrounds.
There is an exciting opportunity to join Bellway, one of the UKs largest house builders. Our South London Division is looking to recruit a Customer Care & Construction Secretary to join the team.
**The Role**
This role reports of the Divisions Head of Customer Care.
Principal accountabilities of the role include:
* Maintain and update the relevant Customer Care log/monitor.
* Provide administration support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
* To provide secretarial and administration support to the construction department, when required.
* Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
* Liaise with Buying department regarding order materials as and when required.
* Follow up and audit trail for completion paperwork.
* Send welcome pack / letter following legal completion.
* Liaise with Site Managers to ensure that remedial works are completed within timescales.
* Update weekly reports and distribute to relevant personnel.
* Keep accurate records ensuring files are kept up-to-date.
**Experience, Qualifications and Skills**
**Experience**
* Experience of working as an Administrator in a fast paced environment.
* Experience of working within the construction or house building sector is desirable.
**Qualifications and Training**
* GCSE Maths and English Grade 4+ (or equivalent)
**Skills and Aptitude**
* Effective listening skills
* Ability to liaise with internal and external personnel
* Good administration skills
* Able to work to deadlines in a fast paced environment
* Ability to work on own initiative
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
* Committed to diversity and inclusion
**The Role and Working Conditions**
* Willing to be flexible in respect to day to day duties and hours worked
* Ability to travel to all development sites, including the divisional office
**In return we can offer you:**
* Competitive salary
* Competitive bonus scheme
* 25 days holiday, plus bank holidays
* Contributory pension scheme
* Life assurance
**We reserve the right to close this vacancy if a large volume of applications are received.**
**Closing Date**
2021-10-31
**Role**
Customer Care
**Location**
Redhill
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