**Customer Service Rep**

2740 Airport Dr, Columbus, OH 43219, USA Req #289 Wednesday, February 9, 2022 Hill & Smith Inc. is an industry leading provider of highway safety products, software and services. Our mission is to keep the traveling public safe while providing an enrichingand satisfying work environment for our team members. We are seeking an energetic individual to fill a newly created role in our Client Service team.

This is a full-time position located in our growing Columbus, OH office.

**Essential Job Functions:**

* Provide superior service by learning about our customers in order understand their business needs

* Answer inbound calls and emails from customers inquiring about new or current orders

* Navigate internal systems such as JDE Enterprise One / Web / Salesforce to provide service to customers

* Take incoming product orders, verify product specifications and research customer details

* Recommend complimentary products to customers

* Resolve any customer issue competently by demonstrating the ability to openly listen, asking questions to clarify requests, relating empathetically and responding in a professional way

* Efficiently interpret customer, product and shipment information

* Demonstrate strong customer service skills

* Continuously improve personal skill sets by gaining knowledge of internal systems and company practices

* Represent Hill & Smith Inc, in a professional and courteous manner through quality phone conversation and written correspondence

**Key Attributes:**

* Clear, professional and concise communication both written and verbal

* Accurate work including sales order input

* Understanding customer needs through empathy and asking clarifying questions

* Ability to interact with internal resources including sales team, management and executives

**Essential Skills & Experience:**

* Ability to demonstrate empathy with customer needs by understanding and clarifying requests from customers and colleagues

* Strong customer service skills including listening, relating and initiative with a focus on providing customers with the highest quality support; client service experience is a plus

* Superior attention to detail that incorporates cross functional skills to ensure customer needs are fulfilled, including following up on any outstanding issues to a positive resolution

* Able to adapt quickly and prioritize work to provide the best support possible to our customers

* Experience utilizing computers including the use of Word, Excel and other Windows-based programs and ability to learn new programs quickly

* Outstanding organization skills

**Company Information:**

Hill & Smith Inc. operates manufacturing and engineering sites in Ohio, Texas, Florida, Illinois and Delaware to serve our domestic and international customers. We make the roads safer through innovation.

for more information.

**Other details**

* Job Family H&S Administration

* Job Function Administrative

* Pay Type Salary

* Employment Indicator Seasonal