Cancellations Assistant, The Reynolds and Reynolds Company, Naperville, IL
The Reynolds and Reynolds Company -
Naperville, IL,
US
Cancellations Assistant
Date Posted: 2024-04-26
Job description
Position description:
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Cancellations Assistant to join our growing team. As a Cancellations Assistant you will be responsible for processing cancellations of American Guardian vehicle service agreements and contracts. You'll be tasked with auditing documentation to ensure all guidelines are enforced. Communication with contract holders, dealers and lien holders will be conducted by mail, fax, phone and e-mail. Responsibilities will include, but are not limited to:
-Process new cancellation requests via Outlook Cancellations daily "hopper"
-Heavy phone interaction with dealers, agents, direct marketers, customers and finance companies
-Monitor and prepare monthly cancellation reports
-Build, strengthen and maintain positive business relationships by establishing rapport with customers
Training:
On the job training.
Requirements:
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Cancellations Assistant to join our growing team. As a Cancellations Assistant you will be responsible for processing cancellations of American Guardian vehicle service agreements and contracts. You'll be tasked with auditing documentation to ensure all guidelines are enforced. Communication with contract holders, dealers and lien holders will be conducted by mail, fax, phone and e-mail. Responsibilities will include, but are not limited to:
-Process new cancellation requests via Outlook Cancellations daily "hopper"
-Heavy phone interaction with dealers, agents, direct marketers, customers and finance companies
-Monitor and prepare monthly cancellation reports
-Build, strengthen and maintain positive business relationships by establishing rapport with customers
Training:
On the job training.
Requirements:
- 1+ years of customer service experience
- Familiar with calculating figures and amounts (account payable or account receivable)
- Data entry skills
- Proficient in Microsoft Office products and related software
- Experience with Great Plains account software preferred
- Previous experience at a warranty administration company or finance department at a dealership is a plus