Effectively provide client relations and studio operations support. Our NYC-founded brand is expanding to DC, and we need customer-minded rockstars to help deliver Fhitting Room's signature five-star service. While mornings are key, shift times may vary, so flexibility is essential.
Role and Responsibilities
Positive and hard-working individuals who are extremely organized, efficient, and forward-thinking problem-solvers.
Provide a seamless check-in and post-class process, providing help and support as needed, ensuring every human feels welcome and comfortable.
Act as a brand ambassador, in person and on the phone. Clearly and enthusiastically communicate the format and benefits of our HIT classes. Convert lookers to bookers!
Conduct studio tours with new clients-we sweat the small stuff and this is an excellent way to develop relationships with clients.
Support clients buying merch and reserving classes using our point-of-sale system, respond to email inquiries, answer phones, and assist Operations Managers with the day-to-day studio needs.
Proven ability to work directly with the client when immediate action is needed.
Assist with inventory, studio cleaning, and opening/closing checklists.
Business projects as outlined by managers.
Requirements
At least one year of experience doing similar work.
Flexibility and responsiveness a must.
Exceptional interpersonal skills and attention to detail.
Good with people, names and faces.
Strong interpersonal and communication skills: deliver energy and insight.
Must be available to work flexible/non-traditional hours (including weekends and some holidays). Willing to work early morning, evening and/or weekend hours.
Mariana Tek experience a plus
Benefits and Perks
Health/Dental/Vision Insurance
Short/Long Term Disability Insurance
Life/AD&D Insurance
401(k) Retirement Plan
Flexible Spending/Health Savings Accounts
Supplemental coverages such as: Accident, Critical Illness, Hospital Indemnity
Employee Assistance Program
Transit Program
Fhitting Room Classes
Discounts such as: Cell Phone, Home/Car Insurance, Tickets, Other Fitness Studio Classes