* Responsible for overall knowledge of Mark Center support services including, but not limited to, conference center and auditorium, concierge desk, SCIF, business center, and joint use pre-function area.

* Responsible for receiving customer service requests via fax, phone, walk-up, or e-mail and confirming receipt of requests in a timely, professional manner.

* Responsible for documenting customer service work order requests in the governments electronic scheduling system and, when applicable, transferring requests to CAC work control for approval/disapproval.

* Responsible for ensuring emergency service calls are responded to within ten minutes of request receipt; ensure routine calls are responded to within two hours of receipt.

* Responsible for monitoring completion status of customer service work order requests through resolution.

* Responsible for ensuring telephone number for afterhours service calls is redirected to the Building Operations Center (BOC).

* Must have working knowledge of Computerized Maintenance/Information Management Systems.

* Participates in all required training.

* Adheres to the dress codes policy.

* High School diploma or General Educational Development (GED) required, college degree preferred.

* Minimum two (2) years work experience as an administrative assistant or in a customer service-oriented field required.

* Experience operating Microsoft Office software.

* Experience using standard office equipment to include copiers and fax machines.

* Requires excellent verbal, written, multi-tasking and presentation skills.

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

* Ability to define problems, collect data, establish facts, and draw valid conclusions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions** . While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. * Health coverage for you and your family through Medical, Dental, and Vision plans

* Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

* A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

* Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

* To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

* A generous paid time-off program in which the benefits increase based on your tenure with the company

locationAlexandria-VA