** Guest Service Agent**

** Guest Service Agent**

** The Inn at Ohio Northern University**

401 West College Avenue

Ada , OH 45810

Telephone (419) ###-####

Website

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**The Inn at Ohio Northern University**

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Posted February 8, 2022

> Be A Part of Our Passionate & Committed Team! **Guest Service Agent**

**Come Join the Waterford Hotel Group Team!**

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to wow our customers, we invite you to explore a career with Waterford Hotel Group.

**The Ideal Candidate for this Position**

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

**Job Description**

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

**Job Requirements**

* Must be an outgoing, positive, friendly person

* Must be able to work a flexible schedule including nights, weekends and holidays

* Previous customer service experience preferred

* Previous hotel experience a plus, but not required

* You must be able to pass a thorough background check

**Benefits**

**We offer our eligible Associates a number of benefits to enhance their health and well-being:**

* Group insurance, including medical, dental, vision and company-paid life insurance

* Paid time off including vacation days, personal days and holidays

* Company-matched 401(k) plan

* Voluntary benefits including short term disability, accident, life and critical illness

* Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at .

EOE/M/F/D/V

**The Inn at Ohio Northern University**

67 Room Inn

**About the property**

The Inn at Ohio Northern University is the top choice among Ada, Ohio hotels. With elegant design and comfortable accommodations, The Inn at ONU offers terrific, restful experiences for those seeking a hotel in Northern Ohio. Located on the ONU campus, only steps away from vibrant campus life, we are the preferred hotel in Ada, Ohio for business, leisure, faculty, sports, alumni and family guests.

While on campus you will enjoy performing arts events, Division III athletics, art exhibits, and beautiful walking and biking trails just minutes away. Stay in one of our deluxe rooms and experience the height of luxury at great rates.

**Why people like to work here**

The Inn fosters a work environment centered on building relationships with our guests, each other, and the community we live and work in. We are looking for associates that are focused on providing excellent service and want to have fun at work!

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