**Job Title:** IT | Support Specialist

**Location:** Albion, Norfolk, Columbus

**Classification:** Full-Time Employee

**Days/Hours Per Week:** Mon. Fri., 8:00 a.m. 5:00 p.m.

**Start Date:** Immediate **Join a dynamic locally owned and operated technology group as an IT | Support Specialist!**

Headquartered in Albion, NE, with offices in Norfolk and Columbus, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region. Rapid growth has necessitated bringing new talent onto our team. Currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on a key role as an IT | Support Specialist. This will be a full-time position with standard hours, 8 a.m. to 5 p.m., Monday through Friday.

**ROLE DESCRIPTION:**

The IT | Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests. Communicating effectively internally and to external resources is a top priority for the IT | Support Specialist as is learning and advancing quickly to accommodate company growth. This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA.

**TEAM VALUES:**

* **Be a team player and leverage your resources ** Being a team player requires transparency, authenticity, generosity, and empathy.

* **Be service-minded and customer-oriented** Customer service excellence is the standard here, and we aim to provide a meaningful experience to the people we serve and support every time.

* **Value growth ** We believe the growth of a company comes with professional and personal growth of the team.

* **Innovate ** Challenge yourself to see whats possible to better meet the needs of your team, your customers, and your company.

* **Value integrity ** Strive to do the right thing, even when you think no one is looking.

* **Create happiness, work is hard ** Do your best to maintain a consistently positive attitude, even in challenging situations, and look for opportunities to celebrate big and small wins.

**QUALIFICATION AND COMPETENCIES:**

* Minimum of 1 year of experience in the IT field, including experience with hardware and software issues

* Be self-motivated, efficient, hard-working, organized, detail-oriented, and extremely reliable

* Work independently and without the need for constant supervision to meet deadlines

* Promptly answer support-related email, phone calls, and other electronic communications

* Interpret reported issues and understand the urgency of any reported issues

* Demonstrate excellent communication (oral and written), interpersonal, organizational, and presentation skills

* Demonstrate proficiency in internet-related applications, email clients, desktop applications, and web browsers

* Understand printer configuration/management, malware removal tools, TCP/IP configuration, and desktop OS and application operations

* Have a basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS concepts as well as basic wireless knowledge and knowledge of LAN/WAN technologies

**Background Check Disclosure:** It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.