Syneren is seeking a skilled and experienced Help Desk Lead to join our IT department. The Help Desk Lead will be responsible for managing IT help desk support by providing guidance and technical support to the team of Help Desk Technicians.The position will be based in Alexandria, VAResponsibilities:Manage and oversee Help Desk support staff by providing guidance and technical support to resolve customers' technical issues proactively and efficiently.Maintain a high level of customer service by ensuring that all support tickets are resolved within expected time frames.Utilize remote desktop control tools to provide support remotely when required.Conduct weekly meetings with the Help Desk team to provide performance feedback, metrics, and updates on IT projects.Provide training regarding standard operating procedures, troubleshooting guidelines, and support practices to help desk team members.Manage user accounts, access permissions, and monitor system security and malware protection.Maintain and update IT infrastructure, including servers, network equipment, and other hardware and software to minimize downtime and ensure robust systems availability.Ensure that regular backups of the company's data are created and stored securely, including critical files, user data, and system configurations.Maintain an up-to-date inventory of all hardware and software assets.Troubleshoot hardware, software, and network issues and work with vendors for problem resolution and appropriate support.Develop and implement IT policies, processes, and standard operating procedures to improve end-user support and IT system security.Qualifications:Bachelor's degree in Computer Science or related field.At least five years of experience in IT Help Desk support, and two years in system administration.Proven track record of team management, including adequate training, delegation, and motivation.Excellent technical knowledge of various tools and technologies, including Microsoft Server, VMware, and Microsoft Office 365.Hands-on experience in troubleshooting hardware, software, and network issues.Knowledge of backup and disaster recovery practices and tools.Strong analytical, problem-solving, and communication skills.Ability to work independently and in team settings, prioritizing workload and managing multiple tasks and assignments.Industry certifications such as CompTIA Security+, Network+, ITIL, are preferred.About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs.Thank you for your interest in Syneren Technologies Corporation.Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.www.dhs.gov/E-VerifyEqual Opportunity Employer, including disabled and veterans.#J-18808-Ljbffr

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