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Assistant General Manager

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locations

Springfield, VA

time type

Full time

posted on

Posted 7 Days Ago

job requisition id

R564

Sky ZonePark AGM

Sky Zone Who are we?We re the people that like to exercise but LOVE to have fun. We re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too!That s why we re the largest active entertainment park operation in the world. With well-known brands like DEFY, Sky Zone, and Rockin Jump spanning the globe, we re a place where children, teens, and even parents can shake up the norm and play!About the RolePOSITION OVERVIEWThe Assistant General Manager position is a development role designed to train the employee on our business and master all aspects of park operations. The goal of this position is to prepare the AGM to become a General Manager, providing them with the tools and training that will develop their ability to run a successful overall business from operations to revenue management. The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.RESPONSIBILITIESUnder the supervision and guidance of the General Manager, the AGM will assist with the oversight in 5 areas that make our parks stand out:Leadership

Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.

As second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.

Become an expert in the following areas:o

Park Operations and Systemso

Safetyo

Guest Experienceo

People ManagementPeople (Team & Guests)

Be a hands-on leader and role model willing to learn and execute every position in the park.



Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.



Help to train and develop existing and new Team Members in sales, party, in-park experiences, and

safety/compliance.

Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.

Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.

Create a positive park culture by learning what motivates the team and recognizing them for individual and park

successes.

Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member

feedback.Membership & Sales

Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.

Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park

experience.

Share your creative ideas and best practices for ways to increase the parks profit.

Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.

Develop an understanding of park P&L s and what it takes to manage those effectively.Parties & Events

Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.

Support Party Hosts in creating a positive party experience for both kids and parents.



Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.Facilities, Compliance & Safety

Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and

departments.

Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park

environment.

Assist with inventory management, facilities, parties, food and beverage, and vending.



Help with the oversight of Team Members on appropriate safety processes, response, and reporting.



Complete company safety, people operations, and food & beverage

certifications.KEY PERFORMANCE METRICSThe AGM will demonstrate measurable growth in the following areas:

Develop to an

Exceeds Expectations

or

Meets Expectations

in the outlined CircusTrix Leadership Competencies.

Become familiar with and assist the General Manager in driving overall park business goals including

o

Job 1: Membershipo

Job Uno: Birthday partieso

Labor/Payroll %o

NPS Net Promoter Scoreo

BOT Bag of Trixo

Compliance/Safetyo

Staffing (Development, Recognition, Engagement)QUALIFICATIONS

18 years of age or older.

Completed high school diploma or equivalent education.

A minimum of 1 year of supervisory or management experience.

A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high volume customer service field.

Able to stand for long periods of time and lift a minimum of 20 pounds.

Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.



Is available to work nights, weekends, and holidays as needed.

Is reliable, coachable, self-motivated, and organized.Skyzone

is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all team members.Compensation based on experience, qualifications, and performance.Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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