Automation Service & Engineering Support Technician (Fully Remote)

Adaptec Solutions

is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies.JOB SUMMARY:Reporting to the Automation & Controls Support Manager, this position is an important customer facing role and part of the Lifecycle Services team. The role will be remote or can be assigned to any of our locations. The position is responsible for providing advanced Fanuc robot, controls and software services to our customers and internal stakeholders. This position will provide technical support for customers and technicians. The following are key areas of focus:Deliver service and PMs to end users as requiredProvide remote technical support to customers as neededProvide support to operations & engineering on projectsIt is expected that the incumbent will be a strong team player and will work collaboratively with all customers and employees.This role has responsibility for supporting efficient and timely resolutions of Fanuc robot automation support requests with existing customers.This position will work closely with

Engineering , the Regional Managers and Service Administration Coordinators to resolve customer issues ensuring a superb customer experience.This position will be responsible for supporting the quality and expeditious development of junior robot technicians.This position will work closely with the Lifecycle Services management, ensuring clear communication on customer issues, spare parts opportunities with new and existing customers to establish on site inventories to reduce down time with customer equipment will be pursued.JOB DUTIES & RESPONSIBILITIES:Monitor/manage Fanuc robot automation tech support requests ensuring swift resolutionProvide PM service on Fanuc robots in compliance with OEM standardsProvide troubleshooting and repairs to Fanuc robots and other equipment as requiredProvide in depth details of Robotic repair quotes to the Service Administration teamSupport our customers on complex robotics and controls technical issuesServe on a rotation for on-call servicesRequires extensive (75%+) travel (domestic) for field service work, preventative maintenance visits, equipment installation, troubleshooting and providing trainingWork in collaboration with Regional Managers and Service Administration to support customer needsProvide advanced robotics technical advising to customers when requiredProvide in-house Fanuc robot repairs at one of our facilities when requiredPerform complex robotics service repairs and routine maintenance at customer sitesSupport material handling service as required by the territory.Work closely with Service Coordinators to ensure all local technicians scheduled and utilized at 88% or betterProvide engineering support for projects as requiredEDUCATION and/or EXPERIENCE:Two-year college technical degree in Automation Maintenance or Electrical Technology or equivalent experience.A minimum of five years experience in automation support environment preferably on Fanuc robots.SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB:Computer proficiency including word processing, spreadsheets, and generating reports using standard software applications.Strong knowledge of field service principles and practices, customer requirements and technician requirements.Knowledge and understanding of preventive maintenance programs, OSHA regulations, customer protocols and repair processes and procedures across automation product lines.Analytical, critical thinking, negotiating, managerial, organizational, decision-making, conflict resolution, and problem-solving skills.Working knowledge of industry field service and installation processes and requirements.Ability to read plans, specifications, and schematics.Demonstrates organizational and project management skills, including ability to set and manage multiple priorities, and to set and meet deadlines.Excellent written and oral communication skills to interact with diverse internal and external groups.SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB, cont.Detail oriented demonstrating an ability to capture all the key information daily to develop and maintain strong training programs.Knowledge in Basic Equipment and Machinery. This position regularly uses a computer, printer, copier, telephone, scanner, and a calculator.Knowledge in various Computer Software like Microsoft Word, Outlook, PowerPoint, Excel, company ERP systems, and AutoCAD.As a member of the Adaptec Solutions team you will be eligible to participate in our flexible benefits program which include generous paid time off (PTO), 11 paid company holidays including your birthday, health, dental and vision insurance, 401(k) plan with company matching, short-term/long term disability coverage and basic life/AD&D insurance.Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Equal Opportunity Employer, including disabled and veterans.

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