Lead Resident Monitor, Full Time, Community of Hope, Washington, DC
Community of Hope -
Washington, DC,
US
Lead Resident Monitor, Full Time
Date Posted: 2024-04-25
Job description
Full-Time Lead Resident Monitor - The Bridge at Girard Street
Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!
At COH, we strive for: Caring for Families. Improving Lives. Leading Change
Our Approach and Values:
We care for families by providing direct services with a focus on prevention, healing, and wellness.
We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach.
We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.
Position Summary:
The Lead Resident Monitor is accountable directly to the Program Director. Assists Program Director and Resident Monitor Manager with ensuring shift coverage, creating and maintaining an ongoing Resident Monitor shift schedule, ensuring quality resident monitors through assisting with recruiting and hiring.
Salary - Indeed provides its own estimated salary calculator and is not affiliated with COH's range. The salary for this position starts at $21.90.
Highlighted Duties and Responsibilities:
Requirements
Minimum Qualifications:
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.
Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ...@cohdc.org Phone: 202-###-####. Community of Hope is an equal opportunity employer.
Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!
At COH, we strive for: Caring for Families. Improving Lives. Leading Change
Our Approach and Values:
We care for families by providing direct services with a focus on prevention, healing, and wellness.
We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach.
We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.
Position Summary:
The Lead Resident Monitor is accountable directly to the Program Director. Assists Program Director and Resident Monitor Manager with ensuring shift coverage, creating and maintaining an ongoing Resident Monitor shift schedule, ensuring quality resident monitors through assisting with recruiting and hiring.
Salary - Indeed provides its own estimated salary calculator and is not affiliated with COH's range. The salary for this position starts at $21.90.
Highlighted Duties and Responsibilities:
- Assists with first interviews for Resident Monitors, checks references, and participates in hiring decisions as needed.
- Trains new Resident Monitors on shift operations and reviews Resident Monitor Handbook and program rules with them. Coordinates with Program Managers to schedule new hires to shadow other high performing resident monitors during a shift.
- Collaborates with Program Director to ensure that concise and clear shift reports are written by Resident Monitors.
- Collaborates with Program Director to develop and maintain a program calendar and resident information postings as needed.
- Participates in the On-Call Supervisor rotations, providing supervision to Resident Monitors and assisting during emergency situations or staffing issues after-hours and on the weekend.
- Addresses resident concerns in real time as needed or refers to Case Manager and/or Program Director as appropriate.
- At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addressing issues as needed.
Requirements
Minimum Qualifications:
- High school diploma /GED or equivalent experience required.
- B.A/B.S. preferred
- Some supervisory experience preferred
- Experience in social services preferred
- Strong organizational and communication skills required.
- Ability to work with all levels of staff required.
- Punctuality and reliability required;
- Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Outlook Mail and other Microsoft Office applications as needed
- Good verbal and written communication skills required.
- Ability to act responsibly, professionally, and use good judgement required.
- Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
- Experience working in a residential environment preferred.
- Ability to write shift and incident reports in detail required.
- Ability to work evenings and weekends.
- This position is required to work 100% on site.
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
- 8-hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance-based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
- Life insurance, short-term disability, and long-term disability insurance
- 403(b) Retirement Plan
- Flexible Spending Accounts for medical and dependent care reimbursable expenses
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.
Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: ...@cohdc.org Phone: 202-###-####. Community of Hope is an equal opportunity employer.