Job Summary:

The Patient Registration Associate is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling, insurance verification, accurate Time-of-Service (TOS) payment processing, and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Department: Imaging Services-Proton Beam Therapy
Status: Full-time, 40 hours per week
Schedule: Monday-Friday, 7:30am-5:00pm availability

Primary Duties:

• Patient Arrival/Check-In & Check-Out Greets patients, responds to inquiries and assists patients with the completion of paperwork, ensuring all information obtained is complete and accurate.
• Obtains and scans Patient Photo ID, Insurance Card, Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate.
• Responsible for resolving all outstanding alerts on pending appointments at the time of patient arrival, to minimally include: Missing Referral Missing Pre-certification/Authorization Self Pay Accounts Eligibility Verification Missing Demographic/Insurance Information Medstar and/or Georgetown University Hospital specific requirements
• Enters all relevant data, linking to the appropriate appointment/visit and ensures all required data elements are captured.
• Advises patient of his/her financial responsibility and obtains signed financial responsibility form (FIN form) as necessary.
• Collects visit copayment, co-insurance, balance on account, self-pay payments.
• Posts payments to patients' account in the approved organization electronic scheduling and billing systems and provides patient with system generated receipt.
• Communicates patient's arrival to appropriate clinical staff. Keeps patient informed of schedule delays.

• High School Diploma or GED required, Associate's degree preferred
• 1-2 years of Customer Service experience is required
• 1-2 years of Medical/Clinical Office experience preferred
• Less than 1 year Computerized scheduling and registration systems, knowledge of IDX/GE Centricity Business and experience with electronic health record systems preferred
• Ability to read, write, and communicate effectively in English

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.