The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

Job Responsibilities

* Expresses sincere concern and empathy when dealing with customer complaints.

* Accesses appropriate systems/services to confirm insurance coverage or other means of payment.

* Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

* Identifies and communicates payroll authorization and referral requirements to patients.

* Explains insurance benefits and patient liability by using appropriate communication methods/styles.

* Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.

* Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

* Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

* May perform additional duties as assigned.

Additional Requirements

Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience

Education - High School diploma or equivalent