QUALIFICATIONS:

• Excellent verbal and written communication skills including phone, email, and in person.
• Desire to provide Excellent Customer Service to Members and Prospective Members.
• Goal-oriented with an ability to achieve sales in all aspects of Club Pilates business including memberships, private training, and retail.
• Ability to work harmoniously with co-workers and in the public community.
• Ability to multi-task, prioritize and meet deadlines.
• Professional and neat in appearance with an engaging attitude.
• On time and ready to work at start of scheduled shift.
• Must have attention to detail and proficiency in data management and computers.
• Ability to take initiative in driving sales and overall operations of studio
• The ability to be adaptable and evolve in an ever changing fast-paced diverse environment.
• Valid driver s license, access to reliable transportation and successfully pass background check.
• Adheres to company handbook polices and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Execute and maintain acceptable level of personal sales production including lead generation, private training, retail and referral to achieve monthly sales quota.
• Establish a relationship while accessing clients needs and presenting appropriate services as well as follow up and retention of clients.
• Provide excellent customer service emails and phone calls including answering the phone and responding to VM and email, same day when possible, and escalating issues to the GM/Owner as needed.
• Able to take initiative in the absence of the Management.
• Contribute to team effort including being open to working with team members and meeting established deadlines.
• Assist with retail items including steaming, presentation and replenishment.
• Ability to problem solve and execute desired expectations while interacting with team members and clients calmly and professionally, even in conflict.
• Assist with maintaining studio cleanliness following Operational checklists in the studio.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged sitting/standing and light lifting.
• Must be able to speak and hear to communicate on the phone and in person with clients.
• Must be able to see, read, type and use mouse while using telephone and computer systems.

Job Type: Part-time

Salary: $12.00/hour + Commission + Pilates Membership

Experience:

• Customer Service Skills: 1 year (Preferred)
• Retail Sales: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Location:

• Ashburn, VA (Preferred)

Work authorization:

• United States (Required)