Guest Service Specialist, Churchill Living, Washington, DC
Churchill Living -
Washington, DC,
US
Guest Service Specialist
Date Posted: 2024-04-24
Job description
Churchill Living is a rapidly growing furnished apartment rental company, get in on the ground floor today! This position provides a luxury work environment, flexibility to problem solve based on your strengths and a robust benefits package.
About the Job
The role of Guest Service Specialist will assist in the efficient day to day operations of the property, monitoring activities and troubleshooting issues as they occur.
Days/Hours: Monday, Thursday and Friday 11:30am - 8:00pm / Saturday and Sunday 11:00am - 7:30pm / Tuesday and Wednesday OFF
Role and Responsibilities
Meet and greet guests warmly while handling the check in and check out processes.
Process customer service requests via phone, emails, and list of activities to complete in the company database.
Monitor the condition of the apartments and correct/report issues.
Perform apartment light maintenance as needed and escalate larger repairs to the appropriate party.
Assist with ordering household inventory, storage organization and completing inventory audits.
Ensure residents are following property rules
Ensure offices and public areas are kept neat and organized
Education/ Experience Required
Hospitality training degree preferred but not required. Customer Service experience; 2 plus years' in some (but doesn't have to include all) of the following areas; household maintenance, resolving customer grievances, front desk.
Salary: $20.00 to $25.00 hourly
What We Offer
We are pleased to offer a competitive base salary, medical insurance, vision insurance, dental insurance, short -term disability insurance, paid vacation, paid sick leave, paid holidays, and 401(k) plan with a sizable company match for retirement savings.
EEO/AA Employer
About the Job
The role of Guest Service Specialist will assist in the efficient day to day operations of the property, monitoring activities and troubleshooting issues as they occur.
Days/Hours: Monday, Thursday and Friday 11:30am - 8:00pm / Saturday and Sunday 11:00am - 7:30pm / Tuesday and Wednesday OFF
Role and Responsibilities
Meet and greet guests warmly while handling the check in and check out processes.
Process customer service requests via phone, emails, and list of activities to complete in the company database.
Monitor the condition of the apartments and correct/report issues.
Perform apartment light maintenance as needed and escalate larger repairs to the appropriate party.
Assist with ordering household inventory, storage organization and completing inventory audits.
Ensure residents are following property rules
Ensure offices and public areas are kept neat and organized
Education/ Experience Required
Hospitality training degree preferred but not required. Customer Service experience; 2 plus years' in some (but doesn't have to include all) of the following areas; household maintenance, resolving customer grievances, front desk.
Salary: $20.00 to $25.00 hourly
What We Offer
We are pleased to offer a competitive base salary, medical insurance, vision insurance, dental insurance, short -term disability insurance, paid vacation, paid sick leave, paid holidays, and 401(k) plan with a sizable company match for retirement savings.
EEO/AA Employer