Tier 1 Support Specialist, International Gourmet Foods, Springfield, VA
International Gourmet Foods -
N/A
Springfield, VA,
US
N/A
Tier 1 Support Specialist
Date Posted: 2024-04-24
Job description
Tier 1 Support Specialist The Tier 1 Support Specialists primary function is to provide technical support to IGF staff. Under the direction of the Director of Information Technology this position performs various technical tasks relating to configuration, installation, troubleshooting and general maintenance of computer systems, peripheral devices, and telecommunication devices. Position is primarily day shift; however, organizational requirements may demand work on evenings, nights, and weekends.
Responsibilities:
Work with IT staff performing software/hardware installations and computer maintenance
Answer requests for assistance by staff, regarding technical problems
Respond to technical requests for assistance with desktop computers, laptops, handheld scanners, and peripherals
Perform individual and group computer installations
Support Windows based operating systems and applications
Assist in maintaining technology inventory
Perform other duties as assigned. Special Assignments May be required to perform other duties as assigned
Required Qualifications:
Basic knowledge of the installation, operation and troubleshooting of Windows OS
Basic knowledge of component level hardware trouble shooting and repair
Excellent troubleshooting and problem-solving skills
Excellent oral and written communications skills and ability to prepare accurate and detailed documentation
Experience using Microsoft Office
Basic understanding of network operations and design
Ability to use independent judgment, manage and prioritize multiple tasks and assignments, and work independently
Flexibility to work in a dynamic environment with multiple temperature zones
Ability to provide excellent customer service, including translate technical terminology into terms understood by management and employees
Preferred Qualifications:
Experience using Enterprise computer system deployment tools
Experience managing computers in active directory
Experience with Microsoft Dynamics
Experience with Warehouse Management Systems (WMS)
Experience with RF-Scanners
Experience: Help Desk: 2 years (Required) Windows: 2 years (Required) Microsoft 365: 2 years (Required) Microsoft Dynamics: 1 year (Preferred)
Physical Requirements
Must be able to bend, lift (at least 55 lb.), stretch, and climb (including ladders)
Must be able to perform all delivery activities (checking, cleaning, loading, and pulling)
Must be comfortable driving and working in inclement weather conditions with frequent stops
Must be able to sustain prolonged periods of standing and walking
Must be able to work across temperature zones (dry/frozen/refrigerated)
Requires bending, sitting, standing, walking, use of hands, arms, legs, eyes, and voice