Job description
Service
Promptly resolve all customer service and associate issues in accordance with our Core Values
Exceed First Class Service standards and behavior with every customer, business partners and peers
Treat customers and peers in accordance with the core values of the company
Operations
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forthby the company, while holding the team accountable to such standards
Financial/Business
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed
Leadership/People
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
Other duties as assigned
The above statements are intended to describe the general nature and level of work being performed by most people assigned to