Fitness Manager, Brick Bodies Fitness Services, Lutherville Timonium, MD
Brick Bodies Fitness Services -
Lutherville Timonium, MD,
US
Fitness Manager
Date Posted: 2024-05-28
Job description
Job Details
Job Location
20 Brick Bodies Padonia - Timonium, MD
Position Type
Full Time
Salary Range
$40,000.00 - $60,000.00 Base+Commission/year
Description
POSITION TITLE: Fitness Manager - Padonia
EMPLOYMENT STATUS: Full-Time/Salary/Exempt
COMPANY & LOCATION: Brick Bodies Health & Fitness - Timonium
HOURS OF WORK: 45+ Hours per week; evenings and weekends required as necessary. May train an additional 5 hours per week outside of the 45 required hours.
REPORTS TO: General Manager and Personal Training Director
POSITION SUMMARY:
The Fitness Manager (FM) is the face of the Fitness Department! You are a leader to your personal training team, and you work closely with the GM and Membership Team to achieve the clubs personal training revenue goal. By embodying the company core purpose, of helping people change their lives for the better, your role as FM is critical to the overall member experience and growth of the department.
KEY RELATIONSHIPS:
The FM will develop and maintain excellent working relationships with:
Expected Outcomes:
Achieve the following benchmarks:
Role model the Brick Bodies Core Values:
Business Acumen: Foster knowledge in policies, practices, trends, and information affecting the business and/or industry. The ability to make good judgements and quick decisions.
Sales Strategy Development: Quantify and prioritize available opportunities for achieving sales performance objectives. Identify future sales-related trends, create clear action plans for achieving results, and adapt strategy to changing conditions.
Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
Coaching & Development: Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities. Provide timely guidance to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Teamwork: Actively participate and foster an environment that sustains a collaborative approach to working with others.
Customer Service Orientation: Listen & respond effectively to customer questions; resolve customer problems to the customer's satisfaction; respect all internal and external customers; use a team approach when dealing with customers; follow up to evaluate customer satisfaction; measure customer satisfaction effectively; commit to exceeding customer expectations.
Communication Skills: Convey information accurately, concisely, and compellingly to a variety of audiences and adapt communication methods based on situation.
Technical/Professional Knowledge & Skills: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; keep up with current developments and trends in areas of expertise.
Product Knowledge Expertise: The ability to demonstrate in depth knowledge of how our products and services work, and know the ins and outs of the products and services just like a customer who uses it every day would. Acquire and apply this knowledge to accomplish results. Understand each department in the club and all services provided.
SKILLS/EXPERIENCE:
We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees.
Qualifications
Job Location
20 Brick Bodies Padonia - Timonium, MD
Position Type
Full Time
Salary Range
$40,000.00 - $60,000.00 Base+Commission/year
Description
POSITION TITLE: Fitness Manager - Padonia
EMPLOYMENT STATUS: Full-Time/Salary/Exempt
COMPANY & LOCATION: Brick Bodies Health & Fitness - Timonium
HOURS OF WORK: 45+ Hours per week; evenings and weekends required as necessary. May train an additional 5 hours per week outside of the 45 required hours.
REPORTS TO: General Manager and Personal Training Director
POSITION SUMMARY:
The Fitness Manager (FM) is the face of the Fitness Department! You are a leader to your personal training team, and you work closely with the GM and Membership Team to achieve the clubs personal training revenue goal. By embodying the company core purpose, of helping people change their lives for the better, your role as FM is critical to the overall member experience and growth of the department.
KEY RELATIONSHIPS:
The FM will develop and maintain excellent working relationships with:
- Personal Training Director
- General Manager
- Membership Counselors
- Personal Trainers
- Marketing Director
- Full Charge Bookkeeper (payroll)
- Brick Bodies' Members
- External vendors & partners
Expected Outcomes:
- Drive revenue production and personal training sales to hit monthly and annual budget targets.
- Conduct Initial Consultations with new members.
- Conduct phone calls focused on setting appointments with prospective PT clients, Team and People Management.
- Develop a high performing team through coaching, teaching, and training.
- Interview, hire, and onboard new trainers.
- Conduct, at a minimum, monthly individual meetings with each member of the personal training team at their location.
- Because of the fluctuating demands of our Clubs' operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.
Achieve the following benchmarks:
- Work with the Membership Team to successfully book 60% of all new members in the free personal training sessions with a 70% show ratio.
- Successfully complete a minimum of 10-15 Consultations per week (Shows).
- Successfully convert a minimum of 35% of free personal training sessions to clients per week (Closes).
- Successfully hit personal revenue goal of $5k in new client acquisition (may be subject to change over time.)
- Ensure that the PT presentations and fitness assessments are structured and standardized, consistent with corporate standards.
- Develop and execute lead generation strategies with the team.
- Effectively manage lead follow up in the CRM.
- Effectively communicate all department initiatives, standards and directives.
- Provide input and participate in performance assessment and separation processes for Personal Trainers, in partnership with HR and Management.
- Establish and develop a collaborative and results-focused Personal Training Team.
- Create a positive and healthy workplace environment that provides opportunities for team advancement.
- Lead and participate in cleaning duties assigned by club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms, and restrooms.
Role model the Brick Bodies Core Values:
- Live the Brand.
- Be Tenacious.
- Be a Team Player.
- Recognize and celebrate behavior aligned with our Core Values & Brand Standards (WHIM).
- Provide leadership and direction to the Personal Training Department - acting as an enthusiastic and motivated role model.
- Take full responsibility for the Personal Training Department to ensure that the club hits or exceeds monthly targets.
Business Acumen: Foster knowledge in policies, practices, trends, and information affecting the business and/or industry. The ability to make good judgements and quick decisions.
Sales Strategy Development: Quantify and prioritize available opportunities for achieving sales performance objectives. Identify future sales-related trends, create clear action plans for achieving results, and adapt strategy to changing conditions.
Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
Coaching & Development: Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities. Provide timely guidance to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Teamwork: Actively participate and foster an environment that sustains a collaborative approach to working with others.
Customer Service Orientation: Listen & respond effectively to customer questions; resolve customer problems to the customer's satisfaction; respect all internal and external customers; use a team approach when dealing with customers; follow up to evaluate customer satisfaction; measure customer satisfaction effectively; commit to exceeding customer expectations.
Communication Skills: Convey information accurately, concisely, and compellingly to a variety of audiences and adapt communication methods based on situation.
Technical/Professional Knowledge & Skills: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; keep up with current developments and trends in areas of expertise.
Product Knowledge Expertise: The ability to demonstrate in depth knowledge of how our products and services work, and know the ins and outs of the products and services just like a customer who uses it every day would. Acquire and apply this knowledge to accomplish results. Understand each department in the club and all services provided.
SKILLS/EXPERIENCE:
- A Bachelor's Degree (in Exercise Science, Exercise Physiology; or Kinesiology) or equivalent experience strongly preferred.
- Two (2) years related sales experience.
- Two (2) years experience in the fitness industry.
- Two (2) years of leadership and people management experience including proven success in leading, coaching, and motivating teams and individuals to achieve goals and objectives.
- Demonstrated ability to motivate and influence all levels of the organization.
- Current Personal Training Certification from NCCA accredited source through approved Brick Bodies source (NASM, ACE, ACSM, NSCA).
- Current CPR & First Aid are required and must be maintained through employment.
- Ability to create and sustain a culture of service focused on hospitality, caring, welcoming, and fun.
- A passion for fitness; demonstrated knowledge of fitness equipment and wellness strategies.
- Strong communication (oral and written), interpersonal, and relationship-building skills.
- Strong computer skills.
- Primarily indoor environment with normal exposure to light, sound, heat, and cold.
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.
- Must be able to operate fitness equipment.
- Must be able to recognize, identify, and judge behavior within environment.
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees.
Qualifications
- A related University degree (in Exercise Science, Exercise Physiology, or Kinesiology) or equivalent experience is strongly preferred.
- 2 years related sales experience.
- 2 years experience in the fitness industry.
- 2 years of leadership and people management experience including proven success in leading, coaching, and motivating teams and individuals to achieve goals and objectives.
- Demonstrated ability to motivate and influence all levels of the organization.
- Current CPR & First Aid are required and must be maintained through employment.
- Ability to create and sustain a culture of service focused on hospitality, caring, welcoming and fun.
- A passion for fitness. Demonstrated knowledge of fitness equipment and wellness strategies.
- Effective communication (oral and written), interpersonal and relationship-building skills.
- Strong computer skills; inclusive of MS Office, Mind Body, FitMetrix