Front Desk Associate (Temp-to-Perm), Sun Concierge & Staffing, Bowie, MD
Sun Concierge & Staffing -
Bowie, MD,
US
Front Desk Associate (Temp-to-Perm)
Date Posted: 2024-05-23
Job description
Description
**Job Title: Front Desk Associate**
**Job Summary:**
We are seeking a courteous and professional Front Desk Associate to join our team. As the first point of contact for our establishment, the Front Desk Associate will greet guests, handle inquiries, manage reservations, and provide exceptional customer service. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls, respond to emails, and handle guest inquiries promptly and accurately.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Process reservations, cancellations, and modifications in accordance with established procedures.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Handle cash and credit card transactions accurately and responsibly.
- Provide information about services, amenities, and local attractions to guests.
- Address guest concerns or complaints with empathy and efficiency, escalating issues when necessary.
- Collaborate with other departments to ensure seamless guest experiences.
- Adhere to company policies and procedures, including safety and security protocols.
**Requirements:**
- Professional appearance and demeanor
- Proven experience in a customer service or front desk role is preferred.
- Proficiency in using computer systems, including reservation software and Microsoft Office suite.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and courteous in high-pressure situations.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
**Benefits:**
- Competitive compensation package
- Health insurance and other benefits (if applicable)
- Training and development opportunities
- A dynamic and supportive work environment
Join our team as a Front Desk Associate and be an integral part of creating memorable experiences for our guests!
Requirements
Company Information
Sun Concierge & Staffing is a premier staffing service provider operating in most major metropolitan areas across the country. We have been providing concierge and a wide range of staffing professionals since 2006. At Sun Concierge & Staffing, we are dedicated to the strategic goals of representation, leadership, and customer service in the world of elite concierge and staffing services. With a passion for exceptional customer service, we believe our customers' needs are of the highest importance. We are dedicated to providing our clients with highly sought after professionals, who enhance productivity throughout a broad range of professional disciplines, including, but not limited to hospitality, administration, property management, and project management. It is our pleasure to have the opportunity to earn your trust and deliver the most professional staffing service in the industry.
**Job Title: Front Desk Associate**
**Job Summary:**
We are seeking a courteous and professional Front Desk Associate to join our team. As the first point of contact for our establishment, the Front Desk Associate will greet guests, handle inquiries, manage reservations, and provide exceptional customer service. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls, respond to emails, and handle guest inquiries promptly and accurately.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Process reservations, cancellations, and modifications in accordance with established procedures.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Handle cash and credit card transactions accurately and responsibly.
- Provide information about services, amenities, and local attractions to guests.
- Address guest concerns or complaints with empathy and efficiency, escalating issues when necessary.
- Collaborate with other departments to ensure seamless guest experiences.
- Adhere to company policies and procedures, including safety and security protocols.
**Requirements:**
- Professional appearance and demeanor
- Proven experience in a customer service or front desk role is preferred.
- Proficiency in using computer systems, including reservation software and Microsoft Office suite.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and courteous in high-pressure situations.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
**Benefits:**
- Competitive compensation package
- Health insurance and other benefits (if applicable)
- Training and development opportunities
- A dynamic and supportive work environment
Join our team as a Front Desk Associate and be an integral part of creating memorable experiences for our guests!
Requirements
- Provide each resident and visitor with a professional and courteous greeting and outstanding guest service.
- Employees lead by example, consistently conveying a positive attitude, passion and pride in your work.
- Opening the front door for residents and guests as they come and go (as required).
- Approach all encounters with clients/residents, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner.
- Conduct all business with integrity and in a professional manner at all times.
- Respect clients/residents privacy, perspective, priorities, time and resources.
- Take part in keeping your location safe and friendly.
- Maintain high standards of professional appearance and grooming, which include wearing proper attire (uniform) and name tag when working.
- Maintain a warm and friendly demeanor at all times.
- Communicate residents' and guests' requests and concerns to management promptly.
- Provide training for new staff members.
- Perform all on-site responsibilities and services using standard operating procedures or policies.
- Maintain professional relationship with clients/residents and visitors - directly responsible for client/residents
- satisfaction;
- Maintain a clean and organized working environment - you are one of the first impressions residents and visitors will have of the property.
- Receive calls during none working hours to clarify situations that you may have witnessed or occurred during your
- shift.
- Willingness to be a team player.
- management.
- High school diploma or equivalent
- Successfully complete a criminal background investigation and drug screening where required.
Company Information
Sun Concierge & Staffing is a premier staffing service provider operating in most major metropolitan areas across the country. We have been providing concierge and a wide range of staffing professionals since 2006. At Sun Concierge & Staffing, we are dedicated to the strategic goals of representation, leadership, and customer service in the world of elite concierge and staffing services. With a passion for exceptional customer service, we believe our customers' needs are of the highest importance. We are dedicated to providing our clients with highly sought after professionals, who enhance productivity throughout a broad range of professional disciplines, including, but not limited to hospitality, administration, property management, and project management. It is our pleasure to have the opportunity to earn your trust and deliver the most professional staffing service in the industry.