Elder Care Advocate, MedStar Health, Washington, DC
MedStar Health -
Washington, DC,
US
Elder Care Advocate
Date Posted: 2024-04-14
Job description
General Summary of Position
MedStar Health is looking for an Elder Care Advocate to join our team!
The Elder Care Advocate acts as a liaison in the Emergency Department by performing various activities to support older adults seeking care at MedStar Washington Hospital Center. Proactively rounds on patients 65 and older; interacts with the patients socially and clinically to make sure they are safe, comfortable, and dignified, and facilitates information exchange between patients, their families, and members of the healthcare team to positively impact the patient experience. Identifies experience-related issues and tries to resolve them by liaising with the healthcare team and/or other involved departments. Works in partnership with assigned teams and collaborates with Emergency Department and Patient Experience leadership to identify, plan, design and implement improvement strategies.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
Qualifications:
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
MedStar Health is looking for an Elder Care Advocate to join our team!
The Elder Care Advocate acts as a liaison in the Emergency Department by performing various activities to support older adults seeking care at MedStar Washington Hospital Center. Proactively rounds on patients 65 and older; interacts with the patients socially and clinically to make sure they are safe, comfortable, and dignified, and facilitates information exchange between patients, their families, and members of the healthcare team to positively impact the patient experience. Identifies experience-related issues and tries to resolve them by liaising with the healthcare team and/or other involved departments. Works in partnership with assigned teams and collaborates with Emergency Department and Patient Experience leadership to identify, plan, design and implement improvement strategies.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
- Communicates and interacts with patients, families, associates, and others in a compassionate, empathetic, courteous, and respectful manner. Performs daily rounding on patients identified as 65 years of age and older to address pain management, toileting, food and nutrition needs, comfort items such as blankets and pillows, and turning.
- Communicates with patients and families to mitigate issues that can negatively impact the patient experience by taking ownership to ensure a successful outcome and closure. Distributes comfort kits during rounds as additional resources during their emergency department stay.
- Tracks and trends elderly patient/family service concerns observed or discovered during rounds. Uses available data sources to identify opportunities for improvement in assigned departments and enhance the patient/family experience as it relates to elder care.
- Uses patient experience best practices, service improvement, and problem-solving to improve the patient experience. Consults with department leaders in the development of strategies to improve the patient experience for elderly patients in the emergency department; identifies best practice and opportunities for improvement and works collaboratively with leaders and associates.
- Collaborates with social work to ensure patients and family are provided with appropriate resources to optimize care.
Qualifications:
- High School Diploma or GED,
- 1-2 years' recent patient care experience.
- Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA).
- Basic Life Support (BLS).
- Associate's degree in hospitality, marketing, communications, or business development preferred.
- 1-2 years' patient/advocacy experience preferred.
- Emergency Department experience preferred.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.