**Overnight Pet Care Attendant**

Operations Joppa, Maryland Minimum Experience **Entry-level** Compensation **compensation based on experience** Best Friends Fur Ever provides full-service dog care to our clients. We provide daycare, overnight care, training, and home care as a part of our services to our canine best friends. As a part of your career development with Best Friends Fur Ever, you will learn much about dog behavior, dog body language and pack behavior, safe handling protocol. We offer a very friendly, welcoming, work environment and a strong camaraderie amongst the staff and awesome career opportunities for our employees.

We employ dependable, friendly, and loyal individuals with a positive attitude, excellent work ethic, willingness to roll up the sleeves and get dirty (really dirty!), experienced in dog handling, and a genuine love of dogs.

Summary

The Overnight Shift Supervisor manages the overall tactical operations of the facility and has direct on site supervision of all support personnel and whose primary responsibility is the safety of the dogs who stay overnight at BFFE, ensuring safe supervision and protocols of the 5 A.M and 9 P.M. dog handlers and completion of appropriate dog overnight protocols. This position will have 2-6 employees that it supervises from 5:30 P.M. 9 P.M. This is a shift position which begins at 5:30 P.M. through 6:30 A.M. This position reports directly to the Director of Facilities and is responsible for the overall performance of the facility during the shift hours.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

*Primary Duties Evening Shift Transition*

Help evening staff release dogs to their owners.

Ensure evening feedings as scheduled.

Pick up all waste (poop) from the outdoor area and empty all outdoor water bowls.

*Potty Break Management*

Ensure that dogs receive their potty breaks according to protocol

While dogs are out on their final potty break, clean out cages of all food bowls and spilled food.

Clean crate areas while dogs are on break.

Ensure the geriatric and special needs dogs get extra potty breaks throughout the overnight and receive quality of care needed for their conditions

Let dogs out into their respective play areas for morning potty break by 5:00 am, leave out for 10-15 minutes and then place dogs back into their crates for breakfast

*Crate Protocol for Overnights*

Ensure safe crating and kenneling of dogs for overnight stays

Prepare morning food bowls with required food.

Bathe any dogs scheduled to go home that evening for pick up next morning

*Facility Cleaning & Hygiene*

Maintain a clean facility throughout the night, according to cleaning protocols.

Prepare and run laundry, according to laundry protocols.

Prepare meals for the dogs and maintain clean kitchen facilities

*Morning Shift Transition*

Grant access to morning shift personnel and relay any pertinent information.

Collect all food bowls, and dirty snoozies from crates. Wash the bowls and start laundry load.

Ensure that all food bowls are pulled and washed prior to clocking out

Check in any early drop offs

*Technology*

Ensure safety and security parameters are met throughout the evening

Provide excellent Customer Service through late check outs, early check ins and calls Utilize Gingr for feeding report, health report and time out report updates

*Competencies*

To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Education and/or Experience*

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

*Language Skills*

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

*Mathematical Skills*

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

*Reasoning Ability*

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

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