Junior Enterprise Watch - VA

Springfield, VA Join our Talent Network

Chenega Agile Real-Time Solutions (CARS)

C-CARS-24-026

Company Job Title: Junior Enterprise Watch

Clearance: TS/SCI

Location: Springfield, VA

FLSA Status: Exempt, Full Time, Regular

Summary:

Enterprise Watch services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high priority incident resolution that provides NGA executives and CIO-T leadership with situational awareness.

This position is contingent upon contract award and government funding of the program.

Duties and Responsibilities:

Manage Critical Priority 1 tickets to resolution

Monitor operational activities to maintain centralized situational awareness of the overall health of IT services.

Communicate the status of the operational infrastructure

Provide briefings to senior leadership on the status of the IT enterprise

Prepare and deliver the Daily Operations briefs

Collect, coordinate, and brief upcoming days AOs

Recommend appropriate mitigation activities to minimize down time, minimize mission impact and restore services as soon as possible

Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages

Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times

Manage, maintain, and update an electronic dashboard

Work shifts: Panama 6am 6pm or 6pm to 6 am

Supervisory Responsibilities: No

Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

High School Diploma / GED plus six years of relevant experience

Operational experience with ServiceNow

Experience in the Intelligence Community

Exhibit excellent customer service, organizational and time management skills

DoD 8140 (formerly 8570.01-M), IAT Level II: CCNA-Security, GICSP, GSEC, Security+ CE, SSCP (within 6 months)

Foundation level certification in ITILv3 or bridge course is desirable

Knowledge, Skills and Abilities:

Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.

Must be able to handle confidential information with discretion.

Must be detail oriented with the ability to manage multiple tasks.

Motivated self-starters

Attention to detail

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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