Title:Summer Intern - Customer Support Specialist**Top Reasons to Work With Us:**

Kings III is honored to have been recognized by the and on the national scale for . Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation. **Position Summary** :

This is a temporary position that will provide additional support to our customers and internal staff during our peak summer season. The primary responsibilities will include processing work orders, responding to e-mail inquiries from customers, answering customer questions, redirecting inquiries to other departments when applicable and troubleshooting equipment when necessary. * Field customer inquiries via e-mail.

* Troubleshoot and resolve hardware issues, respond promptly to customer concerns.

* Process work orders, accurate data entry

* Interact with multiple software platforms to serve customer needs.

* Apply critical thinking and problem-solving skills.

* Any other duties assigned by Supervisor/Manager

* Quick learner of new software systems; comfortable using multiple computer platforms and monitors simultaneously

* High School Diploma or Equivalent

* Professional Written and Oral Communication Skills

* Basic MS Word, Excel, and Outlook

* Organizational Skills

* Dependable and punctual attendance

* High attention to detail and accuracy

* 1 year of previous customer service/call center experience

* Proficient user of Word and Excel

**About Our Company**

At Kings III, we specialize in reducing risk, liability, and costs for our customers. We provide complete, compliant, and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.

**You will find our core values, listed below, deeply engrained in the fabric of the company. Its important that everyone in the business is dedicated to these values, and managers in particular, as we work to lead and grow a team of good citizens internally and externally speaking.**

1. Honesty & Integrity

2. Service to the customer above all else.

3. Do what is right.

4. Good enough is not good enough; pursue excellence.

5. Encourage individual initiative and growth. Alternatively, you can apply to this job using your profile on one of the following sites: