Job Title: Member Care Advocate Location: Remote Duration: 3 Months (Possible Extension)
Description:
Are you energized by working in a fast-paced call center and making a difference in the lives of members of the World Trade Center Health Program?
Do you have excellent communication skills, strong customer service and organizational skills and want to be part of an organization where caring truly counts?
Join our team of caring colleagues and help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks.
Target Start date January 15th, we want to be sure the temps are ready to start and do not have issues completing their Dousing and I9.
Work schedules 8:00 am to 5:00 pm EDT (East Coast Hours observed. schedule is fine once they are up and running.)
Member Care Advocate Responsibilities:
Assist members with day-to-day benefits and health care related questions and/or issues
Answer phones and respond to incoming inquires timely and compassionately
Conduct member contacts related to benefit support, referral follow-up and resource inquiries
Assess callers needs and triage to the appropriate internal team members per documented guidelines
Process incoming calls, voicemails, and chats from members and providers resolving their benefits related questions and issues in accordance with guidelines and policies.
Complete outbound calls to members and providers scheduling a variety of medical services in accordance with member and provider availability
Refer to resources and document all activities in system(s), ensuring contacts, information gathered, and next steps are properly documented
Performs other duties as assigned.
Temp Member Care Advocate Qualifications
High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.
Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required.
Experience working in a Call Center Environment preferred
Experience working in the Health Care industry preferred
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Member Care Advocate Qualifications:
High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.
Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required.
Experience working in a Call Center Environment preferred
Experience working in the Health Care industry preferred