**Spa Concierge (Primland Resort)**

**Our Company & Our Property**

Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.

**Role Summary**

Join our team as a Spa Receptionist/Attendant! Provide ultimate customer service while assisting spa guests with spa reservations via web/phone and in-person, check-in for spa treatment, present guest orientation of the spa while maintaining a clean and organized spa environment.

**Core Responsibilities**

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

* Ensures the lounge, locker room, fitness room, pool area and other guest areas are neat, clean, and stocked with all amenities throughout the day.

* Provide guests with detailed descriptions of spa treatments, packages, services, and other spa policies.

* Utilize spa computers and software with skill and proficiency.

* Answer the phone promptly and operate phone system accurately and efficiently.

* Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

* Accurately reserve, change and cancel spa appointments.

* Ensure that the check-in, check-out and payment process is handled in accordance with company policy.

**Required Qualifications**

* Maintain complete confidentiality in all guest matters in accordance with company policy.

* Must learn and comply with all hotel safety rules.

* Minimum of 1 year of employment within a hospitality-oriented environment.

* Prefer 1 year of experience as a Front Desk personnel or as a representative exemplifying outstanding hospitality.

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich peoples lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

*Primland is an Equal Opportunity Employer, M/F/D/V. Primland provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

This is a full time position

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