Job Title : Customer Service Representative Required Skills : Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : North Chesterfield,Virginia **Job Description**

* Handling patients, referral sources, and administrative department inquires

* Communicating with insurance companies and/or prior authorization requests

* Entering patient information into a customer information system

* Ensuring customer satisfaction and assisting them with issues/concerns related to their health

* Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

* Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

* Becoming educated in qualifications of multiple insurances to ensure clean order intake

* High School Diploma or GED, some college, preferred

* Minimum 1 year of Customer Service

* Ability to convey a positive and professional image to customers and employees

* Maintain composure in high-pressure situations

Experience : 2+ years