**Job Details**

The Customer Service Representative supports the management team of one of Domino's 30 Supply Chain Centers by providing administrative support, data entry, and other office duties. Domino's Supply Chain Centers manufacture our dough and make it possible for all ingredients that are needed to run a store get out to each location.

A detailed breakdown of duties for the Customer Service Representative can include:

Order Processing

* Process and verify store orders received through Pulse (electronic ordering system)

* Provide courtesy reminder calls to stores that have not placed order by cut-off times

* Prepare billing for order add-ons and pickups

* Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

* Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

* Coordinate and disseminate corporate, marketing and other company information to the stores

* Assist with routing of trucks where applicable

Customer Service

* Receive and resolve customer (franchisee) requests, concerns and complaints

* Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

* Answer and route all departmental calls

Clerical Support

* Provide general support and assistance on personal and food safety audits and compliance

* Audit and maintain compliance files for driver qualifications

* Support Human Resource functions through recruiting, candidate review, and transition activities

* Provide clerical support to other departments as needed

This position cross-trains in various administration functions.

**Qualifications**

* High School Degree or Equivalent

* 2+ years of Customer Service experience

* Excellent communication and organizational skills

* Ability to handle multiple tasks

* Strong knowledge of Microsoft Office software

* 1+ years bookkeeping or general accounting experience preferred

**Additional Information**

Dominos started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didnt work.