PUBLIC SAFETY EMERGENCY CALL TAKER I, prince george's county, Upper Marlboro, MD
prince george's county -
Upper Marlboro, MD,
US
PUBLIC SAFETY EMERGENCY CALL TAKER I
Date Posted: 2024-05-09
Job description
Salary: $42,791.00 - $105,739.00 Annually
Location : PSCC - Bowie, MD
Job Type: Fulltime/Permanent/Classified
Job Number: PSI 57-24-PSECT-2401
Department: Office of Homeland Security
Opening Date: 07/01/2023
Closing Date: 6/30/2024 8:56 AM Eastern
Nature and Variety of Work
ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.
Bi-Lingual applicants are encouraged to apply.
The Prince George's County, Office of Homeland Security (OHS) is seeking to establish a register of eligible candidates to fill current and future Public Safety Emergency Call Taker I/II Grade P14/15 positions in the Public Safety Communications (PSC) Division.
This is entry-level to full performance technician work responsible for developing proficient emergency call taker skills involved in the operation of the Computer Aided Dispatch (CAD) system and related equipment at a public safety dispatch center. The Public Safety Emergency Call Taker duties focus on collecting, organizing and broadcasting emergency caller information to the 9-1-1 dispatchers. Call Taker incumbents receive incoming calls via the 9-1-1 system's emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the CAD, and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording information in the CAD system. Incumbents in this class are responsible for becoming familiar with emergency and dispatch protocols to effectuate Call Taker response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents in this class are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system. Work is performed under direct supervision of a Public Safety Emergency Call Taker III or other designated supervisor and evaluated in terms of reliable adherence to established general orders policies, protocols and guidelines. Public Safety Emergency Call Taker I work is performed indoors and includes long periods in a seated position inside a secured, windowless office environment with a specialized low-light system. There is limited opportunity for physical movement; rest and meal periods are dependent on workload. To perform the essential functions of the job, incumbents must be able to perform the following; reaching, fingering, grasping, hearing/listening, seeing/observing, and repetitive motions. Vision abilities required for this job include close vision and the ability to adjust focus; have the ability to see, with or without corrective lenses and well enough to read standard text and text displayed on a video display terminal. Work may require constant focus on a computer screen for two or more hours at a time. Position requires typing skills and constant precise control of fingers and hand movements. The incumbent may be required to push, pull, lift and/or occasionally carry up to 20 pounds; have the ability to hear with or without a headset compatible hearing aid; and speak well enough to converse on the telephone and radio headset; have enough manual dexterity to write and type at a terminal keyboard. Public Safety Emergency Call Taker I incumbents must have the tolerance to work under pressure. Incumbents are considered 'Essential' employees and are required to work during emergency situations, including inclement weather and man-made disasters. Incumbents may be required to work rotating shifts which include days, nights, holidays, weekends, or previously scheduled leave. In emergency circumstances, incumbents must be able to report to an alternative 9-1-1 center.
Examples of Work
The incumbent exercises the full range of Public Safety Emergency Call Taker I job duties and responsibilities for processing all 9-1-1 emergency and non-emergency situations;
High school diploma or GED; plus one (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs. Candidates must pass an entrance examination, keyboarding proficiency test; and, background investigation to include a medical examination and psychological screening.
Additional Information
Please note - using a mobile device, such as a cellular phone, to complete this application is NOT recommended. You are highly encouraged to use a desktop or laptop computer so that you can carefully and thoroughly read and understand all aspects of applying for this position.
All male U.S. citizens, and male aliens living in the U.S., who are 18 and over are required to register with Selective Service. Please go to the website to register or verify your registration.
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
All notifications for this position will be made via email, therefore each applicant must update their online profile with any changes to personal information, and must continually monitor the email account provided.
CONDITIONS OF EMPLOYMENT
Selected candidates must have satisfactorily completed the following training, as well as, obtain and maintain the following certifications:
Applicants who meet the education, experience and standards assessment will receive instructions on scheduling and participating in the mandatory Computerized Pre-Employment Examination.
DURATION OF ELIGIBILITY
Eligible applicants will be selected from a continuous register.
ELIGIBILITY TO WORK
Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to show and verify authorization to work in the United States.
SELECTION PROCESS
Qualifications Review and Standards Assessment
Computerized Pre-Employment Examination
Preliminary Screening
Targeted Selection Interview
Background Investigation
Psychological Screening
Medical Examination & Drug Screening
Final Offer of Employment
Successfully Complete Public Safety Communications Training Session
Reasons for disqualification may include (but are not limited to) the following: previous disqualification; deception; poor work history; suspended license; poor credit history; history or pattern of crimes both reported and not reported; felony/ misdemeanor conviction; illegal drug usage, possession, distribution, sale or purchase; falsification of application or other documents; failure to present a professional appearance; inability to competitively complete any of the component parts of the selection process; and/or any other disqualifying factors as determined by the Office of Human Resources Management, the Office of Homeland Security, Public Safety Investigations Division and/or Public Safety Communications Division of the Office of Homeland Security. For more information you may email
Applicants requiring a reasonable accommodation during the application and hiring process can click for specific instructions.
CLOSING DATE: Applications must be submitted by 5:00 p.m., Eastern Standard Time (EST) on June 30, 2024.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity in the Workplace
General Plan Information:
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Employee Discounts Employee Assistance Program Voluntary Benefits
For additional details, please visit:
01
(MQ1) In order to proceed with your application for Emergency Call Taker, you must comply with Public Safety Investigation's honesty policy. Utilize the link below to watch the required video. You will be provided the answer to MQ1 at the completion of the video. To be directed to the video, please click
02
(MQ1A) I understand that I am applying for a career as a Emergency Call Taker with Prince George's County Government. Further, I acknowledge, understand and certify that this application is an OFFICIAL DOCUMENT that will be used to determine if I meet the selection requirements mandated by Federal, State, and County laws and regulations.
03
(MQ1B) I certify I will carefully and thoroughly read and answer ALL questions honestly and without error.
04
(MQ1C) I understand my ability to successfully complete this Application and the Supplemental Questions is one of the requisite skills to be considered for this position.
05
Are you a former Public Safety Emergency Call Taker with Prince George's County Office of Homeland Security/Public Safety Communications seeking reinstatement?
06
Do you have one (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs?
07
I would make an excellent candidate for this position because:
08
(MQ2A) I will provide complete and truthful answers to all parts of this application and supplemental questions.
09
(MQ2B) I will participate in all of the selection and evaluation processes required for this position.
10
(MQ2C) I will save and review the information I provided in this application often because I will not try to claim that any mistakes or errors were made later.I understand that failure to do so will result in being PERMANENTLY DISQUALIFIED from consideration for any Public Safety position with Prince George's County. I also understand that should I be offered employment and accept a position with Prince George's County and subsequently it is discovered that any information I provided is false that I may be terminated from employment in accordance with Personnel Law.
11
(MQ3) What is your current age?
12
(MQ4A) I am willing to undergo a comprehensive background investigation, including contacts with all my references, employers, co-workers, close personal associates.
13
(MQ4B) I am willing to undergo a comprehensive of my driving record, credit and financial history, criminal history, educational history, and military service.
14
(MQ4C) I am willing to undergo a psychological evaluation, physical examination and drug testing.
15
(MQ5) Are you a United States citizen or resident alien and can submit proof of citizenship or legal residency?
16
Have you traveled outside the United States within the past 7 years?
17
If you answered yes to question 16, please list the dates of travel, destination and purpose of visit below. If no, please put N/A.
18
(MQ6) I acknowledge that:(a) this process is highly competitive;(b) there are many highly qualified applicants for only a few positions;(c) every step in the process, and all interaction with any County personnel, is designed to assess my character, knowledge, skills and capabilities to determine if I have the aptitude and suitability for this position.
19
Please provide your full middle name and any other names you have used or are known by. Examples are maiden names, names by a former marriage, name changes, "play" and/or nicknames, other names you commonly use, etc. Separate and list each with a comma.
20
(MQ7) I acknowledge fully reading and understanding the instructions in the position announcement and did NOT use a mobile device, such as a phone, to prepare and submit any part of this application.
21
(MQ8) Which best describes your HIGHEST level of education?You must have at least a High School diploma or GED in order to apply.
22
(MQ9A) I CERTIFY that I alone completed and submitted this application.
23
(MQ9B) I, as the applicant, am the only person that has provided any information in this application. I understand and willingly accept that I will be PERMANENTLY DISQUALIFIED for a Public Safety position if anyone has completed any part of this application on my behalf.
24
Please select the languages are you fluent in.(select all that apply)
25
(MQ10A) I will update my online profile with any changes to my personal information as soon as they occur.
26
(MQ10B) I will check my online profile regularly, including the email account I provided, because I understand that all information, notices and scheduling regarding this application and evaluation process will be provided only in my online profile and/or through the email account I provided.
27
(MQ10C) I will update my junk/spam settings to allow emails from all addresses ending in "@co.pg.md.us".
28
(MQ11) If hired, I am:(A) willing and able to work any shift I am assigned on any day of the week, including holidays and weekends. (B) I understand that I am an essential government employee and will always report to work on time regardless of weather or other circumstances.
29
(MQ12A) Effective law enforcement requires organization and teamwork. Are you willing and able to adhere to County and Departmental rules and regulations?
30
(MQ12B) Are you willing and able to take orders from superiors?
31
(MQ12C) Are you willing and able to work with fellow team members who are of different nationalities, gender, age, sexual orientation, religious beliefs, and economic, educational or social backgrounds?
32
Have you ever been terminated, or resigned in lieu of termination, from a Public Safety agency (Police, Sheriff, Fire/EMS, Corrections, Homeland Security, Emergency Dispatch, etc.)?
33
(MQM1) Male Applicants Only. Have you registered with Selective Service?
34
(MQM2) Male Applicants Only. Please provide your Selective Service Number and Date of Registration:
35
In the space provided below please list ALL Public Safety Agencies you have applied to within the last 5 years. Include agency name, date of application and disposition or current status. If not applicable, please put N/A.
36
(MIL1) Which of the following best describes your Military experience?
37
(MIL2) Are you currently serving in the US Armed Forces Reserves or National Guard?
38
(MJ1) Have you used, tried, ingested, inhaled or experimented with marijuana in the last 12 months?
39
(DRG1) How many times have you used, tried, inhaled, ingested, injected or experimented with cocaine?
40
(DRG2) How many times have you used, tried, inhaled, ingested, injected or experimented with Heroin, PCP, LSD, or other hallucinogens?
41
(DRG3) How many years has it been since you used, tried, inhaled, ingested, injected or experimented with narcotic drugs not prescribed to you for the purpose of getting high?
42
(DRG4) How many years has it been since you used, tried, inhaled, ingested, injected, or experimented with any drug or substance for the purpose of getting high?
43
(DRG5) How many times have you used, tried, inhaled, injected, ingested or experimented with synthetic drugs in any form?
44
(CRM1A) Have you sold or distributed any illegal drugs? If yes, please explain in question 45.
45
(CRM1B) If you answered yes to the question 44 regarding selling drugs, please explain. If no, put N/A.
46
(CRM2B) To the best of your knowledge, do you have any outstanding warrants, protective/ex-parte orders or are awaiting any pending criminal proceedings?
47
(CRM2A) Are you currently on probation or parole? If yes, please explain in question 48.
48
(CRM2C) If you answered yes to the question 46 or 47, please explain. If no, put N/A.
49
(CRM3A) Have you ever been convicted, entered a guilty plea, been given Probation Before Judgement (PBJ) or STET Docket for an assault that occurred in a domestic setting? If yes, please explain in question 50.
50
(CRM3B) If you answered yes to the question 49, please explain. If no, put N/A.
51
(CRM4A) Have you ever been convicted of, or pled guilty to, a felony? If yes, please explain in question 52.
52
(CRM4B) If you answered yes to the question 51, please explain. If no, put N/A.
53
(CRM5A) Have you ever stolen anything of value?
54
(CRM5B) If you answered yes to the question 53 regarding theft, please explain. If no, put N/A.
55
(DRV1) Do you have a valid motor vehicle driver's license and at least 6 months driving experience?
56
(DRV2) Do you currently have 6 or more negative points on your driver's license, or the equivalent for an out of state license?
57
(DRV3) In the last 3 years, have you been convicted of, or plead guilty to any DWI or DUI charge?
58
(DRV4) How many times have you been convicted of, or plead guilty to a DWI or DUI charge?
59
(DRV5) Are you currently awaiting any pending traffic proceedings? If yes, please explain in question 59.
60
(DRV5A) If you answered yes to the question 60, please explain. If no, put N/A.
61
In the space provided below, please completely explain your history with using, or experimenting with any drugs, marijuana, or other controlled substances, whether legal or illegal, prescribed or not prescribed, etc., for the purpose of getting high.You must include detailed information on:1) what you used;2) how many times you used it;3) when you used it (month/year); and4) any other important information we should know about your drug or marijuana use.Please note that if you progress through the process your statements here will be subject to a truth verification examination, such as a polygraph, etc.
62
(MQ13) Prior to submitting my application for this position, I CERTIFY that: (a) I have THOROUGHLY reviewed my entire application and ALL of the answers I have provided to all of the questions and have verified that ALL of the information is complete, honest and accurate;(b) I have CORRECTED any and all errors, mistakes and/or omissions, and will not claim that any of my answers were mistakes or made in error; and(c) I have CAREFULLY read and completely understand the position announcement.
63
(MQ14A) Since I have CERTIFIED that I have not made ANY mistakes in my answers to these questions, and I have CAREFULLY checked all of my answers and corrected ANY errors.
64
(MQ14B) I will ACCEPT the consequences that result from the information I have provided.
65
How did you hear about this position?
66
If you answered Digital Billboard, Signboard or Job Fair to question 65, please provide the location of the signboard or job fair. If you answered other, please explain. If none of the above apply, put N/A.
Required Question
Location : PSCC - Bowie, MD
Job Type: Fulltime/Permanent/Classified
Job Number: PSI 57-24-PSECT-2401
Department: Office of Homeland Security
Opening Date: 07/01/2023
Closing Date: 6/30/2024 8:56 AM Eastern
Nature and Variety of Work
ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.
Bi-Lingual applicants are encouraged to apply.
The Prince George's County, Office of Homeland Security (OHS) is seeking to establish a register of eligible candidates to fill current and future Public Safety Emergency Call Taker I/II Grade P14/15 positions in the Public Safety Communications (PSC) Division.
This is entry-level to full performance technician work responsible for developing proficient emergency call taker skills involved in the operation of the Computer Aided Dispatch (CAD) system and related equipment at a public safety dispatch center. The Public Safety Emergency Call Taker duties focus on collecting, organizing and broadcasting emergency caller information to the 9-1-1 dispatchers. Call Taker incumbents receive incoming calls via the 9-1-1 system's emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the CAD, and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording information in the CAD system. Incumbents in this class are responsible for becoming familiar with emergency and dispatch protocols to effectuate Call Taker response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents in this class are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system. Work is performed under direct supervision of a Public Safety Emergency Call Taker III or other designated supervisor and evaluated in terms of reliable adherence to established general orders policies, protocols and guidelines. Public Safety Emergency Call Taker I work is performed indoors and includes long periods in a seated position inside a secured, windowless office environment with a specialized low-light system. There is limited opportunity for physical movement; rest and meal periods are dependent on workload. To perform the essential functions of the job, incumbents must be able to perform the following; reaching, fingering, grasping, hearing/listening, seeing/observing, and repetitive motions. Vision abilities required for this job include close vision and the ability to adjust focus; have the ability to see, with or without corrective lenses and well enough to read standard text and text displayed on a video display terminal. Work may require constant focus on a computer screen for two or more hours at a time. Position requires typing skills and constant precise control of fingers and hand movements. The incumbent may be required to push, pull, lift and/or occasionally carry up to 20 pounds; have the ability to hear with or without a headset compatible hearing aid; and speak well enough to converse on the telephone and radio headset; have enough manual dexterity to write and type at a terminal keyboard. Public Safety Emergency Call Taker I incumbents must have the tolerance to work under pressure. Incumbents are considered 'Essential' employees and are required to work during emergency situations, including inclement weather and man-made disasters. Incumbents may be required to work rotating shifts which include days, nights, holidays, weekends, or previously scheduled leave. In emergency circumstances, incumbents must be able to report to an alternative 9-1-1 center.
Examples of Work
The incumbent exercises the full range of Public Safety Emergency Call Taker I job duties and responsibilities for processing all 9-1-1 emergency and non-emergency situations;
- Operates a work station comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls of service;
- Initiates calls for service, utilizing appropriate protocols, provides pre-arrival instructions including CPR instructions, when appropriate;
- Receives incoming requests for emergency and non-emergency assistance, determines the type of service(s) required and initiates calls for service in accordance with emergency dispatch protocols and Public Safety Communication (PSC), Police, Sheriff's, Fire/EMS and other public safety agencies' policies;
- Receives calls via the radio, 9-1-1 system or telephone while using an issued headset or other computer-based communication equipment and processes/records pertinent information according to agency procedures and protocol;
- Makes computer inquiries and be able to interpret the information that is received from the various agencies via the computer;
- Operates the various technical systems and equipment necessary to obtain and properly process 9-1-1 calls for service. This includes the deaf teletype system, 9-1-1 system, text to 9-1-1 computer function, language line, mapping programs, and the Computer Aided Dispatch system;
- Provides emergency pre-arrival and post-arrival instructions to the caller to mitigate or lessen the impact of their emergency prior to arrival of public safety responders;
- Gathers, classifies, and supplements pertinent information obtained from caller(s) and enters it into the CAD system, consistent with appropriate protocols;
- Utilizes life support protocols, as authorized under the Maryland Emergency Medical Dispatch license/certification to provide appropriate instructions to caller;
- Establishes communications with hearing impaired callers through the Maryland Relay 7-1-1 telephone system;
- Identifies non-English speaking callers and utilizes the language translation service as necessary to complete call processing;
- Utilizes the NCIC, METERS and other related computer data bases to obtain information on criminal history, arrest warrants, missing persons, driver history, stolen property, stolen vehicles, securities and boats, vehicles, firearms, etc.;
- Identifies when it is appropriate to refer callers to other County, State, or Federal agencies or outside jurisdictions and maintains/prepares various logs and records pertinent to operations.
High school diploma or GED; plus one (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs. Candidates must pass an entrance examination, keyboarding proficiency test; and, background investigation to include a medical examination and psychological screening.
Additional Information
Please note - using a mobile device, such as a cellular phone, to complete this application is NOT recommended. You are highly encouraged to use a desktop or laptop computer so that you can carefully and thoroughly read and understand all aspects of applying for this position.
All male U.S. citizens, and male aliens living in the U.S., who are 18 and over are required to register with Selective Service. Please go to the website to register or verify your registration.
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
All notifications for this position will be made via email, therefore each applicant must update their online profile with any changes to personal information, and must continually monitor the email account provided.
CONDITIONS OF EMPLOYMENT
Selected candidates must have satisfactorily completed the following training, as well as, obtain and maintain the following certifications:
- Must be able to work ten (10) or twelve (12) hour rotating shifts;
- Must satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations;
- Must complete the IAED (International Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations;
- Must complete the IAED - EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations;
- Must complete the IAED - EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations;
- Must complete the IAED - EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations;
- Must complete the Maryland State National Crime Information Center (NCIC) CN2 training course. Must obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations;
- Must complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations;
- PSC employees are considered ESSENTIAL and are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc.; and
- Must successfully pass a background investigation conducted by Prince George's County, Office of Human Resources Management, Public Safety Investigations Division.
- Must have the ability (driver's license, vehicle, or other reliable transportation) to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so.
Applicants who meet the education, experience and standards assessment will receive instructions on scheduling and participating in the mandatory Computerized Pre-Employment Examination.
DURATION OF ELIGIBILITY
Eligible applicants will be selected from a continuous register.
ELIGIBILITY TO WORK
Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to show and verify authorization to work in the United States.
SELECTION PROCESS
Qualifications Review and Standards Assessment
Computerized Pre-Employment Examination
Preliminary Screening
Targeted Selection Interview
Background Investigation
Psychological Screening
Medical Examination & Drug Screening
Final Offer of Employment
Successfully Complete Public Safety Communications Training Session
Reasons for disqualification may include (but are not limited to) the following: previous disqualification; deception; poor work history; suspended license; poor credit history; history or pattern of crimes both reported and not reported; felony/ misdemeanor conviction; illegal drug usage, possession, distribution, sale or purchase; falsification of application or other documents; failure to present a professional appearance; inability to competitively complete any of the component parts of the selection process; and/or any other disqualifying factors as determined by the Office of Human Resources Management, the Office of Homeland Security, Public Safety Investigations Division and/or Public Safety Communications Division of the Office of Homeland Security. For more information you may email
Applicants requiring a reasonable accommodation during the application and hiring process can click for specific instructions.
CLOSING DATE: Applications must be submitted by 5:00 p.m., Eastern Standard Time (EST) on June 30, 2024.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity in the Workplace
General Plan Information:
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit:
01
(MQ1) In order to proceed with your application for Emergency Call Taker, you must comply with Public Safety Investigation's honesty policy. Utilize the link below to watch the required video. You will be provided the answer to MQ1 at the completion of the video. To be directed to the video, please click
02
(MQ1A) I understand that I am applying for a career as a Emergency Call Taker with Prince George's County Government. Further, I acknowledge, understand and certify that this application is an OFFICIAL DOCUMENT that will be used to determine if I meet the selection requirements mandated by Federal, State, and County laws and regulations.
- Yes
- No
03
(MQ1B) I certify I will carefully and thoroughly read and answer ALL questions honestly and without error.
- Yes
- No
04
(MQ1C) I understand my ability to successfully complete this Application and the Supplemental Questions is one of the requisite skills to be considered for this position.
- Yes
- No
05
Are you a former Public Safety Emergency Call Taker with Prince George's County Office of Homeland Security/Public Safety Communications seeking reinstatement?
- Yes
- No
06
Do you have one (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs?
- Yes
- No
07
I would make an excellent candidate for this position because:
08
(MQ2A) I will provide complete and truthful answers to all parts of this application and supplemental questions.
- Yes
- No
09
(MQ2B) I will participate in all of the selection and evaluation processes required for this position.
- Yes
- No
10
(MQ2C) I will save and review the information I provided in this application often because I will not try to claim that any mistakes or errors were made later.I understand that failure to do so will result in being PERMANENTLY DISQUALIFIED from consideration for any Public Safety position with Prince George's County. I also understand that should I be offered employment and accept a position with Prince George's County and subsequently it is discovered that any information I provided is false that I may be terminated from employment in accordance with Personnel Law.
- Yes
- No
11
(MQ3) What is your current age?
- Less than 18 years old
- Greater than 18 years old
12
(MQ4A) I am willing to undergo a comprehensive background investigation, including contacts with all my references, employers, co-workers, close personal associates.
- Yes
- No
13
(MQ4B) I am willing to undergo a comprehensive of my driving record, credit and financial history, criminal history, educational history, and military service.
- Yes
- No
14
(MQ4C) I am willing to undergo a psychological evaluation, physical examination and drug testing.
- Yes
- No
15
(MQ5) Are you a United States citizen or resident alien and can submit proof of citizenship or legal residency?
- Yes
- No
16
Have you traveled outside the United States within the past 7 years?
- Yes
- No
17
If you answered yes to question 16, please list the dates of travel, destination and purpose of visit below. If no, please put N/A.
18
(MQ6) I acknowledge that:(a) this process is highly competitive;(b) there are many highly qualified applicants for only a few positions;(c) every step in the process, and all interaction with any County personnel, is designed to assess my character, knowledge, skills and capabilities to determine if I have the aptitude and suitability for this position.
- Yes
- No
19
Please provide your full middle name and any other names you have used or are known by. Examples are maiden names, names by a former marriage, name changes, "play" and/or nicknames, other names you commonly use, etc. Separate and list each with a comma.
20
(MQ7) I acknowledge fully reading and understanding the instructions in the position announcement and did NOT use a mobile device, such as a phone, to prepare and submit any part of this application.
- Followed the instructions
- Did not follow the instructions
21
(MQ8) Which best describes your HIGHEST level of education?You must have at least a High School diploma or GED in order to apply.
- None
- High School Diploma or GED
- Some College (less than 60 credit hours)
- Associate's Degree
- Bachelor's
- Advanced Degree
22
(MQ9A) I CERTIFY that I alone completed and submitted this application.
- Yes
- No
23
(MQ9B) I, as the applicant, am the only person that has provided any information in this application. I understand and willingly accept that I will be PERMANENTLY DISQUALIFIED for a Public Safety position if anyone has completed any part of this application on my behalf.
- Yes
- No
24
Please select the languages are you fluent in.(select all that apply)
- English
- Spanish
- Korean
- Vietnamese
- Sign Language
- Other
25
(MQ10A) I will update my online profile with any changes to my personal information as soon as they occur.
- Yes
- No
26
(MQ10B) I will check my online profile regularly, including the email account I provided, because I understand that all information, notices and scheduling regarding this application and evaluation process will be provided only in my online profile and/or through the email account I provided.
- Yes
- No
27
(MQ10C) I will update my junk/spam settings to allow emails from all addresses ending in "@co.pg.md.us".
- Yes
- No
28
(MQ11) If hired, I am:(A) willing and able to work any shift I am assigned on any day of the week, including holidays and weekends. (B) I understand that I am an essential government employee and will always report to work on time regardless of weather or other circumstances.
- Yes
- No
29
(MQ12A) Effective law enforcement requires organization and teamwork. Are you willing and able to adhere to County and Departmental rules and regulations?
- Yes
- No
30
(MQ12B) Are you willing and able to take orders from superiors?
- Yes
- No
31
(MQ12C) Are you willing and able to work with fellow team members who are of different nationalities, gender, age, sexual orientation, religious beliefs, and economic, educational or social backgrounds?
- Yes
- No
32
Have you ever been terminated, or resigned in lieu of termination, from a Public Safety agency (Police, Sheriff, Fire/EMS, Corrections, Homeland Security, Emergency Dispatch, etc.)?
- Yes
- No
33
(MQM1) Male Applicants Only. Have you registered with Selective Service?
- Yes
- No
34
(MQM2) Male Applicants Only. Please provide your Selective Service Number and Date of Registration:
35
In the space provided below please list ALL Public Safety Agencies you have applied to within the last 5 years. Include agency name, date of application and disposition or current status. If not applicable, please put N/A.
36
(MIL1) Which of the following best describes your Military experience?
- No Military experience
- Active
- Retired
- Discharged
37
(MIL2) Are you currently serving in the US Armed Forces Reserves or National Guard?
- Yes
- No
38
(MJ1) Have you used, tried, ingested, inhaled or experimented with marijuana in the last 12 months?
- Yes
- No
39
(DRG1) How many times have you used, tried, inhaled, ingested, injected or experimented with cocaine?
- I have NEVER used, tried, inhaled, ingested, injected or experimented with cocaine.
- 1-2 times
- 3-4 times
- 5 or more times
40
(DRG2) How many times have you used, tried, inhaled, ingested, injected or experimented with Heroin, PCP, LSD, or other hallucinogens?
- I have NEVER used, tried, inhaled, ingested, injected or experimented with Heroin, PCP, LSD, or other hallucinogens.
- 1-2 times
- 3-4 times
- 5 or more times
41
(DRG3) How many years has it been since you used, tried, inhaled, ingested, injected or experimented with narcotic drugs not prescribed to you for the purpose of getting high?
- I have NEVER used, tried, inhaled, ingested, injected or experimented with narcotic drugs not prescribed to me for the purpose of getting high .
- One year
- Two years
- Three years
- Four years
- More than five years
42
(DRG4) How many years has it been since you used, tried, inhaled, ingested, injected, or experimented with any drug or substance for the purpose of getting high?
- I have NEVER used, tried, inhaled, ingested, injected, or experimented with any drug or substance for the purpose of getting high.
- One year
- Two years
- Three years
- Four years
- More than five years
43
(DRG5) How many times have you used, tried, inhaled, injected, ingested or experimented with synthetic drugs in any form?
- I have NEVER used, tried, inhaled, injected, ingested, experimented with synthetic drugs in any form.
- 1-3 Times
- 4-5 Times
- 6 or more times
44
(CRM1A) Have you sold or distributed any illegal drugs? If yes, please explain in question 45.
- I have NEVER sold or distributed illegal drugs
- 1 or 2 times
- 3 or 4 times
- 5 or more times
45
(CRM1B) If you answered yes to the question 44 regarding selling drugs, please explain. If no, put N/A.
46
(CRM2B) To the best of your knowledge, do you have any outstanding warrants, protective/ex-parte orders or are awaiting any pending criminal proceedings?
- Yes
- No
47
(CRM2A) Are you currently on probation or parole? If yes, please explain in question 48.
- Yes
- No
48
(CRM2C) If you answered yes to the question 46 or 47, please explain. If no, put N/A.
49
(CRM3A) Have you ever been convicted, entered a guilty plea, been given Probation Before Judgement (PBJ) or STET Docket for an assault that occurred in a domestic setting? If yes, please explain in question 50.
- Yes
- No
50
(CRM3B) If you answered yes to the question 49, please explain. If no, put N/A.
51
(CRM4A) Have you ever been convicted of, or pled guilty to, a felony? If yes, please explain in question 52.
- Yes
- No
52
(CRM4B) If you answered yes to the question 51, please explain. If no, put N/A.
53
(CRM5A) Have you ever stolen anything of value?
- I have NEVER stolen anything
- Yes, but it was worth less than $100
- Yes, it was worth more than $100 but less than $500
- Yes, it was worth more than $500 but less than $1,000
- Yes, it was more than $1,000
54
(CRM5B) If you answered yes to the question 53 regarding theft, please explain. If no, put N/A.
55
(DRV1) Do you have a valid motor vehicle driver's license and at least 6 months driving experience?
- Yes
- No
56
(DRV2) Do you currently have 6 or more negative points on your driver's license, or the equivalent for an out of state license?
- Yes
- No
57
(DRV3) In the last 3 years, have you been convicted of, or plead guilty to any DWI or DUI charge?
- Yes
- No
58
(DRV4) How many times have you been convicted of, or plead guilty to a DWI or DUI charge?
- I have NEVER be convicted of, or plead guilty to a DWI or DUI charge.
- 1 time
- 2 times
- 3 or more times
59
(DRV5) Are you currently awaiting any pending traffic proceedings? If yes, please explain in question 59.
- Yes
- No
60
(DRV5A) If you answered yes to the question 60, please explain. If no, put N/A.
61
In the space provided below, please completely explain your history with using, or experimenting with any drugs, marijuana, or other controlled substances, whether legal or illegal, prescribed or not prescribed, etc., for the purpose of getting high.You must include detailed information on:1) what you used;2) how many times you used it;3) when you used it (month/year); and4) any other important information we should know about your drug or marijuana use.Please note that if you progress through the process your statements here will be subject to a truth verification examination, such as a polygraph, etc.
62
(MQ13) Prior to submitting my application for this position, I CERTIFY that: (a) I have THOROUGHLY reviewed my entire application and ALL of the answers I have provided to all of the questions and have verified that ALL of the information is complete, honest and accurate;(b) I have CORRECTED any and all errors, mistakes and/or omissions, and will not claim that any of my answers were mistakes or made in error; and(c) I have CAREFULLY read and completely understand the position announcement.
- Yes
- No
63
(MQ14A) Since I have CERTIFIED that I have not made ANY mistakes in my answers to these questions, and I have CAREFULLY checked all of my answers and corrected ANY errors.
- Yes
- No
64
(MQ14B) I will ACCEPT the consequences that result from the information I have provided.
- Yes
- No
65
How did you hear about this position?
- Job Fair
- Signboard
- E-mail from Prince George's County Office of Homeland Security
- Other
- Digital Billboard
- Text from Prince George's County Office of Homeland Security
- Bus Promotional
- Movie Theater
66
If you answered Digital Billboard, Signboard or Job Fair to question 65, please provide the location of the signboard or job fair. If you answered other, please explain. If none of the above apply, put N/A.
Required Question