Desktop Support Technician, LATITUDE, Bethesda, MD
LATITUDE -
N/A
Bethesda, MD,
US
N/A
Desktop Support Technician
Date Posted: 2024-04-21
Job description
We are seeking a skilled and customer-focused Desktop Support Technician to join our dedicated IT team. As a Desktop Support Technician, you will play a critical role in ensuring the smooth operation and maintenance of our clients' desktop systems. Your expertise and exceptional customer service skills will be essential in resolving technical issues, providing support, and maintaining a high level of client satisfaction.
Responsibilities:
Provide technical assistance and support to end-users in person, via phone, or through remote tools
Troubleshoot and resolve hardware and software issues related to desktop systems, peripherals, and network connectivity
Install, configure, and upgrade operating systems and software applications
Set up and deploy new desktop systems and perform data migration when necessary
Perform hardware repairs and replacements as needed
Collaborate with the IT team to ensure the proper functioning of servers, networks, and other infrastructure components
Document and maintain accurate records of technical issues, resolutions, and user requests
Educate end-users on best practices for computer usage and security awareness
Assist in the development and implementation of IT policies and procedures
Stay updated with the latest technology trends and advancements in desktop support