Telecommunications Analyst - Public Trust, American Systems, Annapolis Junction, MD
American Systems -
Annapolis Junction, MD,
US
Telecommunications Analyst - Public Trust
Date Posted: 2024-05-09
Job description
Wanted: An experienced Telecommunications Analyst with demonstrated expertise and extensive management experience in VoIP with Avaya and Cisco technologies and systems administration (RHEL and Microsoft).As a Telecommunications Analyst, you will:* Work with the latest, cutting edge technology.* Work with a team of driven, supportive and highly skilled professionals.* Receive a robust benefits package that includes Employee Stock Ownership Plan!* Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.A week in the life of a Telecommunications Analyst:* Build trunk groups and make route pattern AAR/ARS changes.* Perform daily customer moves, add, change, and delete (MACD) operations and support.* Consolidate stand-alone Call Management Systems (CMS) into one Enterprise CMS for centralized reporting and reduced maintenance costs.* Provide Windows 2012R2/2016 and Linux administration: patching, upgrades and monitoring for 200 servers (Dell, HP, IBM) and 1000 user.* Upgrade Avaya and Cisco telecommunication systems; maintain operating systems.* Perform changes in container-based technology - OpenShift.* Leverage soft phone applications for remote call center agent's business continuity and disaster recovery plan.* Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements.* Perform web server configuration/service management of Apache.* Deploy Avaya soft phone (One-x Communicator) and IP hard phones as a corporate service for work at home and hoteling employees.Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.Company Awards:* Forbes National Best Midsize Companies 2021* Energage National Best Workplaces, National 2021* Washington Post Best Workplaces, 2021Veteran Hiring Awards:* U.S. Department of Labor Hire Vets Medallion* BEST FOR VETS by Military Times* TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.comAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $70,000 - $90,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.Job Requirements* A minimum of 7 years of recent and relevant experience.* MCSA & RHCSA (RHEL 8) certifications.* Domain expertise: VoIP, Web Services, Operating Systems, Data Center Support, Networking, Security.* Technical skills: PBAX and VoIP communications (Avaya, Cisco), Avaya Virtual Platform, Apache Tomcat, IIS, Nginx, Windows 2012/2016 R2, AIX, RHEL 6.7 & 8, Ubuntu, Red Hat, MS Windows Server/Azure/SCCM, HP, Dell/EMC, IBM, F5, Red Hat Satellite, IBM Big Fix, Cisco, Palo-Alto, Mojo, McAfee DES, BitLocker, Nexpose, CrowdStrike, Bluecoat, SEPM, Avaya (Red) Aura Configuration Manager, ESS, LSP, AES, & CMS administration.* Other preferred certifications: CompTIA, MCP/MCSA.* A Bachelor's degree from an accredited college or university in information technology management or a related field preferred but not required.* Previous Transportation Security Administration (TSA) personnel clearance preferred but not required.* Prior experience with and knowledge of TSA's mission priorities, systems, and applications preferred but not required.* Strong written and oral communication skills. Ability to coordinate across large groups of people at multiple levelsEOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation