**Team Leader Lab Outreach Financial Services**

Job Id 58819 Category Patient Support Services MedStar Good Samaritan Hospital Department Lab-Outreach Srvs Location Baltimore, MD Full Time Day Shift with rotating weekend JOB DESCRIPTION

* **Job Summary**

+ Performs registration and customer service representative duties. Assists in billing Nursing Home accounts.Maintains professional and courteous behavior to ensure customer satisfaction.

* **Minimum Qualifications**

+ **Education/Training**

- High school graduation or equivalent; completion of an accredited program for laboratory assistant, medical assistant or phlebotomy preferred. Knowledge of medical terminology.

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+ **Experience**

- 2 years patient registration/billing/customer service experience in a medical setting preferred.

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+ **License/Certification/Registration**

- No special certification, registration or license required.

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+ **Knowledge, Skills & Abilities**

- Excellent communication and interpersonal skills. Excellent organization skills to manage multiple tasks in a timely manner. Proficient use of hospital and registration and/or billing systems, clinical laboratory information systems, and Microsoft Word and Excel applications.

* **Primary Duties and Responsibilities**

+ Accurately & efficiently reconciles stat and courier charges, on a daily basis.

+ Assists in preparing invoices and sending monthly bills to the nursing facilities as needed.

+ Assists in updating of accounts for monthly list bills to the nursing facilities.

+ Becomes familiar of billing periods and how invoices are processed for each billing cycle.

+ Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.

+ Follows up with business office administrators in an effort to retrieve the updated census for each facility on a weekly basis.

+ Maintains an organized work environment.

+ Monitors HDX- assuring insurance information is up to date on accounts.

+ Monitors NH billing profiles to assure accounts are being billed in a timely manner.

+ Performs duties of a Customer Service Representative.

+ Performs other duties as assigned.

+ Understands and independently upgrades account profiles on a weekly basis.

+ Understands billing process and able to problem solve any account problems.

**About MedStar Health**

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.