** Customer Service Rep II**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01068 Showing 1 location **Job Details**

**Description**

The Customer Service Representative II will be responsible for the daily support of all sales activity for accounts in industry markets and regional geography. The individual will be the liaison between Customers, Sales Team, Production and Logistics. The individual will be responsible for providing industry leading customer service.

Essential Duties and Responsibilities:

* Provide complete service support to designated key accounts and field sales representatives within an assigned region

* Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to:

+ obtaining freight estimates

+ processing quotation inquiries and issuing quote

+ order tracking (from quote to production through shipment)

+ writing up orders

+ stock status

+ follow-up after shipping

+ inquiring for future needs

+ returns authorizations and support issues

* Daily review of various reports, such as open orders and order acknowledgement

* Prepare daily/weekly reports for internal and external parties as required

* Participate in weekly Customer conference calls, as required

* IQMS order entry and edit

* Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects.

* Serve as the main plant contact for Customers and Sales Team

* Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead

* Support Accounts Receivable in the collection and management of outstanding accounts

* Assist with qualifying new business from existing customers

* Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers

* Update customer contact information in contact management software on an as needed basis

* Other duties as assigned by the Supply Chain Manager

* Assist Customer Service Representative Lead

* Report to Customer Service Representative Lead and then Supply Chain Manager

Qualifications:

* High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred)

* Must be a self-starter with initiative and ability to work independently with guidance and direction

* Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously

* Detail-oriented

* Must be very adaptable to manage changes in priorities and take direction

* Good computer skills including Microsoft Office and Adobe Acrobat

* Familiarity with manufacturing ERP systems (IQMS preferred) a plus

* Strong communication skills both written and verbal

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